Complaint Statement Template - England and Wales

Complaint Statement for the United Kingdom

Complaint Statement Template for England and Wales

A formal document template used in England and Wales for structuring and presenting complaints in a clear, systematic manner. It adheres to Civil Procedure Rules and relevant pre-action protocols, providing a framework for detailing grievances, supporting evidence, and desired outcomes. The template ensures all necessary elements of a complaint are properly documented and presented in a format acceptable to courts and dispute resolution bodies.

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What is a Complaint Statement?

The Complaint Statement Template is a crucial document used in England and Wales when initiating formal grievances or legal proceedings. It provides a structured format for presenting complaints in accordance with Civil Procedure Rules and relevant pre-action protocols. The template is designed to capture all essential elements of a complaint, including party details, chronological events, supporting evidence, and desired remedies. It serves as both a formal record of the complaint and a potential foundation for legal proceedings, ensuring that complaints are presented in a clear, comprehensive manner that meets jurisdictional requirements.

What sections should be included in a Complaint Statement?

1. Complainant Details: Full name, address, and contact information of the person making the complaint

2. Respondent Details: Full name, address, and contact information of the person/organization complained about

3. Complaint Summary: Brief overview of the main issues being complained about

4. Timeline of Events: Chronological sequence of relevant events leading to the complaint

5. Details of Loss/Damage: Specific details of any loss, damage, or harm suffered

6. Desired Outcome: Clear statement of what resolution is being sought

What sections are optional to include in a Complaint Statement?

1. Previous Correspondence: Summary of any previous attempts to resolve the issue - include when there has been prior communication about the complaint

2. Witness Information: Details of any witnesses to the events - include when there are witnesses who can corroborate the complaint

3. Expert Evidence: Details of any expert opinions or reports - include when technical or professional expertise is relevant to the complaint

What schedules should be included in a Complaint Statement?

1. Supporting Documents: Copies of relevant documents, correspondence, receipts, photographs, etc.

2. Witness Statements: Written statements from witnesses if applicable

3. Expert Reports: Any relevant expert or professional reports

4. Evidence of Loss: Documentation proving financial or other losses

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Cost

Free to use

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