The Letter of Complaint for Non-Payment is a crucial document in the debt recovery process under English and Welsh law. It should be used when payment for goods or services remains outstanding beyond the agreed terms, and previous informal attempts to secure payment have been unsuccessful. The letter must comply with pre-action protocols and should detail the original agreement, outstanding amount, payment history, and consequences of non-payment. This document is often a prerequisite before initiating legal proceedings and can help demonstrate reasonable attempts to resolve the matter before court action. The letter should reference relevant legislation such as the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
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1. Sender's Details: Full contact information of the person/company sending the complaint
2. Recipient's Details: Full contact information of the debtor
3. Date: Current date of the letter
4. Reference Numbers: Any relevant invoice or account numbers
5. Payment Details: Amount owed and original due date
6. Payment History: Summary of previous payment attempts or correspondence
7. Demand for Payment: Clear statement of amount due and deadline
1. Statutory Interest Claim: Section detailing statutory interest calculations for commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998
2. Legal Consequences: Warning section outlining potential legal actions if payment is not received
3. Payment Plan Option: Section offering structured payment arrangements if full immediate payment cannot be made
1. Original Invoice(s): Copies of all unpaid invoices referenced in the letter
2. Statement of Account: Detailed breakdown of all amounts owed including any interest or late payment charges
3. Previous Correspondence Log: Copies of relevant previous payment requests and communications
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