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Complaint Letter About Expired Food Template for England and Wales

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Key Requirements PROMPT example:

Complaint Letter About Expired Food

"I need to draft a Complaint Letter About Expired Food regarding a batch of dairy products I purchased from SuperMarket XYZ on January 15, 2025, which were two months past their use-by date when sold, and I'm seeking both a refund and formal explanation of their quality control procedures."

Document background
A Complaint Letter About Expired Food is a formal document used when a consumer discovers they have purchased food products that are past their expiration date. This document is particularly relevant in England and Wales, where specific food safety and consumer protection laws govern the sale of expired products. The letter should detail the purchase information, product specifics, and the nature of the complaint, while citing relevant sections of the Food Safety Act 1990 and Consumer Rights Act 2015. It serves as both a formal notification to the seller and a potential foundation for further legal action if necessary.
Suggested Sections

1. Sender Details: Full name, address, and contact information of the complainant

2. Recipient Details: Company name, address, and department/person responsible for handling complaints

3. Product Details: Specific information about the expired food item, including product name, batch number, and expiry date

4. Purchase Details: Date and location of purchase, receipt number if available

5. Issue Description: Clear explanation of the problem with the expired food

6. Action Requested: Specific remedy being sought (refund, replacement, compensation)

Optional Sections

1. Health Impact: Description of any health issues experienced if the expired food was consumed and caused illness

2. Previous Contact: Details of any previous communication about this issue with the company

3. Legal References: Specific references to relevant consumer protection laws when escalating the complaint or dealing with serious violations

Suggested Schedules

1. Purchase Receipt: Copy of original purchase receipt or proof of purchase

2. Product Photos: Pictures showing the expired product and visible expiry date

3. Medical Records: Documentation of any medical treatment required due to consuming expired food (if applicable)

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




















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Relevant Industries
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Food Safety Act 1990: Primary UK legislation governing food safety. Makes it an offense to sell food that is not of the nature, substance, or quality demanded. Contains specific provisions about selling food past its use-by date.

The Food Information Regulations 2014: UK implementation of EU Regulation 1169/2011, governing food labeling requirements and specific rules about date marking ('use by' vs 'best before' dates).

Consumer Rights Act 2015: Key consumer protection legislation establishing that goods must be of satisfactory quality and giving consumers the right to reject goods that don't meet requirements.

The Consumer Protection from Unfair Trading Regulations 2008: Legislation protecting consumers against misleading practices and false representations about food products.

The General Food Law Regulation (EC) 178/2002: Retained EU law setting general principles of food safety and establishing food business operators' responsibilities in UK law post-Brexit.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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