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Master Service Agreement And Statement Of Work
I need a Master Service Agreement and Statement of Work for providing IT infrastructure services to Swiss banks, with strict data protection clauses and service level commitments, planned to commence in March 2025.
1. Parties: Identification and details of the contracting parties, including registered addresses and registration numbers
2. Background: Context of the agreement and business relationship between the parties
3. Definitions: Definitions of key terms used throughout the agreement and SOWs
4. Scope of Agreement: Overview of the master agreement's purpose and relationship with SOWs
5. SOW Process: Process for creating, approving, and amending Statements of Work
6. Service Provider Obligations: Core obligations of the service provider, including quality standards and delivery requirements
7. Client Obligations: Client's responsibilities and cooperation requirements
8. Personnel: Requirements for personnel, including key personnel provisions and qualifications
9. Fees and Payment Terms: Pricing structure, payment terms, invoicing requirements, and late payment consequences
10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with Swiss data protection laws and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Term and Termination: Duration of agreement, renewal terms, and termination rights
15. Post-Termination Obligations: Obligations surviving termination and transition assistance
16. General Provisions: Standard legal provisions including notices, amendment process, and governing law
17. Signatures: Execution blocks for authorized representatives
1. Service Levels: Detailed service level requirements and remedies - include when specific performance metrics are crucial
2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
3. Insurance: Specific insurance requirements - include for high-risk services or when required by industry regulations
4. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries or services
5. Security Requirements: Detailed IT and physical security requirements - include when handling sensitive data or systems
6. Subcontracting: Rules for engaging subcontractors - include when subcontracting is likely
7. Export Control: Export control compliance - include for international services or technology transfer
8. Force Majeure: Force majeure provisions - include based on service criticality and risk assessment
1. Template Statement of Work: Standard template for all future SOWs under the master agreement
2. Service Descriptions: Detailed descriptions of available services and delivery methodology
3. Rate Card: Standard rates for services, personnel categories, and additional charges
4. Service Levels and KPIs: Detailed service level metrics, measurement methods, and remedies
5. Technical Requirements: Technical specifications and requirements for service delivery
6. Security Standards: Detailed security protocols and requirements
7. Data Processing Agreement: Detailed data protection and processing terms compliant with Swiss law
8. Change Control Procedure: Process for requesting and implementing changes to services or SOWs
9. Governance and Escalation Procedures: Management structure and issue resolution processes
Authors
Information Technology
Professional Services
Management Consulting
Engineering Services
Financial Services
Healthcare Services
Manufacturing
Telecommunications
Business Process Outsourcing
Research and Development
Marketing and Advertising
Construction and Infrastructure
Energy and Utilities
Legal
Procurement
Commercial
Sales
Operations
Finance
Compliance
Risk Management
Project Management Office
Service Delivery
Account Management
Business Development
Technical Operations
Chief Executive Officer
Chief Legal Officer
General Counsel
Commercial Director
Procurement Manager
Contract Manager
Project Manager
Account Executive
Sales Director
Chief Financial Officer
Operations Director
Service Delivery Manager
Legal Counsel
Risk Manager
Compliance Officer
Business Development Manager
Technical Director
Programme Manager
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