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1. Regulatory Compliance: Additional compliance requirements for specific types of insurance services or regulated industries

2. Third-Party Service Providers: Terms governing the use and management of subcontractors or third-party service providers

3. Insurance Coverage Requirements: Specific insurance coverage requirements for high-risk or specialized services

4. Transition Services: Procedures for service transition at the beginning and end of the agreement term

5. Innovation and Continuous Improvement: Framework for service improvements and technological updates

6. Environmental and Social Responsibility: Sustainability and social responsibility commitments, if relevant to the service scope

7. Intellectual Property Rights: Special provisions regarding IP ownership and licensing if custom solutions are involved

1. Schedule A - Service Descriptions: Detailed technical specifications of all insurance services covered

2. Schedule B - Service Level Metrics: Comprehensive list of performance metrics, measurement methods, and targets

3. Schedule C - Fee Schedule: Detailed pricing information, rate cards, and payment terms

4. Schedule D - Security Standards: Specific security protocols, compliance requirements, and audit procedures

5. Schedule E - Operational Procedures: Day-to-day operational procedures, contact points, and escalation matrices

6. Schedule F - Report Templates: Standard formats for performance reports and service level measurements

7. Appendix 1 - Technical Requirements: Technical specifications for systems, interfaces, and infrastructure

8. Appendix 2 - Business Continuity Plan: Detailed procedures for maintaining service continuity and disaster recovery

9. Appendix 3 - Compliance Checklist: Regulatory compliance requirements and verification procedures