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1. Change Management: Procedures for making changes to service levels or technical specifications, used for complex services with likely evolution

2. Disaster Recovery: Specific procedures and commitments for service restoration after major incidents, important for critical services

3. Security Requirements: Specific security standards and compliance requirements, needed for services handling sensitive data

4. Performance Optimization: Commitments and procedures for ongoing service optimization, useful for long-term strategic relationships

5. Multi-Region Services: Specific provisions for services delivered across multiple geographic regions, needed for global services

6. Customer Obligations: Specific customer responsibilities that affect service levels, important for interdependent services

1. Technical Specifications: Detailed technical parameters of the service, including infrastructure specifications and monitoring points

2. Service Level Calculations: Detailed formulas and examples for calculating uptime and service credits

3. Incident Priority Matrix: Classification of incidents and corresponding response time commitments

4. Escalation Procedures: Detailed escalation paths and contact information for different types of issues

5. Report Templates: Standard formats for regular service level reports and incident reports

6. Maintenance Windows: Scheduled maintenance times and procedures

7. Price Schedule: Service pricing and service credit calculations