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1. Transition Services: Procedures for service transition at the start or end of the agreement, optional for new service relationships

2. Third-Party Service Providers: Terms governing the use of subcontractors or third-party service providers, included when relevant

3. Insurance and Indemnification: Additional insurance requirements and indemnification terms, optional based on risk profile

4. Intellectual Property Rights: IP ownership and licensing terms, included when proprietary systems or software are involved

5. Change Management: Procedures for implementing service changes, optional for complex service relationships

6. Staff and Training Requirements: Specific requirements for service provider staff, included when service quality depends on staff qualifications

7. Multi-language Support: Requirements for providing services in multiple languages, optional for international service scope

1. Schedule A - Service Descriptions: Detailed technical specifications of all insurance services covered

2. Schedule B - Service Level Targets: Specific performance metrics, measurement methods, and penalties

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and service cost calculations

4. Schedule D - Security Requirements: Technical and operational security standards and procedures

5. Schedule E - Reporting Requirements: Templates and specifications for regular service performance reports

6. Schedule F - Business Continuity Plan: Detailed procedures for maintaining service continuity

7. Schedule G - Contact Details: Key personnel and escalation contacts for both parties

8. Appendix 1 - Technical Infrastructure: Details of systems, software, and technical requirements

9. Appendix 2 - Compliance Checklist: Regulatory compliance requirements and verification procedures