Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of technical terms, key concepts, and abbreviated terms used in the agreement
4. Services Overview: High-level description of the services covered by the SLA
5. Service Hours and Availability: Specification of service hours, availability commitments, and maintenance windows
6. Performance Standards: Detailed service levels, KPIs, and performance metrics
7. Response and Resolution Times: Timeframes for responding to and resolving different categories of issues
8. Monitoring and Reporting: Methods and frequency of service level monitoring and reporting
9. Service Credits and Penalties: Compensation mechanism for service level failures
10. Support and Escalation Procedures: Support process and escalation hierarchy
11. Force Majeure: Circumstances under which service levels may not be met due to events beyond reasonable control
12. Term and Termination: Duration of the agreement and termination provisions
13. General Terms: Standard legal provisions including governing law, notices, and amendments
1. Data Protection and Security: Required when personal data processing is involved or specific security requirements exist
2. Disaster Recovery: Include when business continuity is critical and specific recovery time objectives are needed
3. Training and Knowledge Transfer: Add when service delivery requires specific training or knowledge transfer to customer staff
4. Transition Services: Include when specific provisions for service transition in or out are required
5. Third-Party Services: Required when subcontractors or third-party service providers are involved
6. Hardware and Software Requirements: Include when specific technical infrastructure is required for service delivery
7. Customer Obligations: Add when customer has specific responsibilities crucial for service delivery
1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component
2. Schedule 2 - Service Level Metrics: Detailed description of each KPI, calculation method, and measurement period
3. Schedule 3 - Price and Payment Schedule: Pricing details, payment terms, and service credit calculations
4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures
5. Schedule 5 - Technical Requirements: Specific technical requirements and configurations
6. Appendix A - Incident Priority Matrix: Classification of incidents and corresponding response times
7. Appendix B - Report Templates: Standard templates for service level reporting
8. Appendix C - Contact Details: Key contacts for both parties including emergency contacts
Information Technology
Telecommunications
Cloud Services
Managed Services
Professional Services
Software Development
Data Centers
Healthcare Technology
Financial Technology
Manufacturing Technology
Retail Technology
Customer Service
Business Process Outsourcing
Legal
Operations
Service Delivery
Customer Support
Information Technology
Quality Assurance
Procurement
Commercial
Technical Support
Service Management
Contract Management
IT Service Manager
Operations Director
Call Center Manager
Customer Service Director
Contract Manager
Service Delivery Manager
Legal Counsel
Procurement Manager
Technical Support Manager
Quality Assurance Manager
Telecommunications Manager
Help Desk Manager
Commercial Director
Chief Technology Officer
Chief Operations Officer
Find the exact document you need
SLA Cloud Service
Belgian law-governed Service Level Agreement for cloud services, defining service standards and obligations while ensuring compliance with Belgian and EU regulations.
SLA Agreement IT Services
Belgian law-governed Service Level Agreement defining IT service delivery standards, performance metrics, and compliance requirements.
Business Term SLA
A Belgian law-governed Service Level Agreement defining business service standards, performance metrics, and remedies for service delivery.
Monitoring Service Level Agreement
Belgian law-compliant Service Level Agreement template for monitoring services, incorporating EU regulatory requirements and performance measurement frameworks.
4 Hour SLA
Belgian law-governed Service Level Agreement establishing a 4-hour response time commitment for critical services, including monitoring, reporting, and remedies.
Team Slas
Belgian-law governed Team Service Level Agreement defining internal service standards and performance metrics while ensuring compliance with local employment regulations.
Sla (Retail)
Belgian retail Service Level Agreement template ensuring compliant service delivery standards and consumer protection under Belgian and EU law.
Default SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and delivery requirements between contracting parties.
Basic SLA
A Belgian law-governed Service Level Agreement defining core service standards, performance metrics, and mutual obligations between provider and customer.
SLA Itsm
Belgian-law governed IT Service Management SLA defining service levels, performance metrics, and mutual obligations for IT service delivery.
SLA Call
A Belgian law-governed Service Level Agreement defining performance metrics and standards for call-related services, including response times and quality requirements.
Service Level Agreement Software
A Belgian-law governed agreement defining software service delivery standards, performance metrics, and support obligations, compliant with Belgian and EU regulations.
Improved SLA
An enhanced Service Level Agreement under Belgian law defining detailed service performance standards, metrics, and remedies between service provider and customer.
Common SLA
A Belgian law-governed agreement defining service levels, performance metrics, and responsibilities between service provider and customer, ensuring compliance with Belgian and EU regulations.
Benefit Of Service Level Agreement
Belgian law-governed agreement defining service levels, performance metrics, and quality standards for service delivery, with associated benefits and remedies.
Average SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and obligations between provider and customer.
SLA Delivery Time
Belgian-law governed Service Level Agreement establishing delivery time commitments and performance metrics, with specific focus on measurement and compliance standards.
Simple SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
99.999 SLA
Belgian law-governed 99.999% Service Level Agreement template for mission-critical services with stringent availability requirements.
SLA Training
A Belgian law-governed Service Level Agreement establishing performance metrics and quality standards for professional training services delivery.
SLA 8x5
Belgian law-governed Service Level Agreement for 8x5 business hours service delivery, defining performance standards and operational parameters.
Shipping SLA
Belgian law-governed Service Level Agreement for shipping services, defining performance standards and operational requirements in compliance with national and EU regulations.
Security Level Agreement
A Belgian law-governed agreement establishing security standards and requirements between parties, incorporating EU and Belgian regulatory compliance measures.
Quality SLA
A Belgian law-governed agreement defining measurable service quality standards, performance metrics, and compliance requirements for service delivery.
Monthly SLA
Belgian law-compliant monthly Service Level Agreement template defining service standards and performance metrics with associated remedies.
Easy SLA
A simplified Service Level Agreement under Belgian law that establishes basic service standards and performance metrics between provider and customer.
Demo SLA
A Belgian law-compliant demonstration SLA template defining service levels, metrics, and obligations between service providers and recipients.
Computer SLA
Belgian-law governed Computer Service Level Agreement defining IT service delivery standards and performance metrics, compliant with local and EU regulations.
Compute SLA
Belgian law-governed Service Level Agreement for compute services, defining performance standards and service guarantees for cloud computing infrastructure.
Cloud Storage SLA
Belgian-law governed Service Level Agreement for cloud storage services, defining service standards and compliance with local and EU regulations.
Bandwidth SLA
A Belgian law-governed Service Level Agreement for bandwidth services, establishing performance metrics and service standards in compliance with Belgian and EU regulations.
24 Hour SLA
A Belgian law-governed Service Level Agreement establishing terms for 24-hour service availability, response times, and performance metrics.
Service Level Agreement For It Support
A Belgian law-governed agreement defining IT support service levels, performance metrics, and mutual obligations between provider and client.
SLA Outsourcing Services
Belgian law-governed service level agreement for outsourcing services, defining performance standards and operational requirements between provider and customer.
SLA For Api
Belgian-law governed Service Level Agreement defining terms, conditions, and performance standards for API service provision and consumption.
SLA Communication
Belgian-law governed Service Level Agreement for communication services, defining performance standards and service expectations while ensuring compliance with local telecommunications regulations and EU data protection requirements.
Service Based SLA
Belgian law-governed Service Level Agreement defining service delivery terms, performance metrics, and compliance requirements.
Global SLA
Belgian law-governed service level agreement for global service delivery, establishing performance metrics and operational standards across jurisdictions.
Generic SLA
Belgian law-compliant Service Level Agreement template for defining service standards, metrics, and performance requirements.
External SLA
Belgian law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements between provider and customer.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it