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Service Level Agreement Pricing for Austria

Service Level Agreement Pricing Template for Austria

This document is a comprehensive Service Level Agreement Pricing framework governed by Austrian law, designed to establish and regulate the pricing structure, performance metrics, and financial terms between service providers and their clients. It incorporates Austrian legal requirements, including provisions from the Austrian Civil Code (ABGB) and Commercial Code (UGB), while ensuring compliance with EU service regulations. The document details pricing mechanisms, service level metrics, performance credits, payment terms, and adjustment procedures, providing a legally sound foundation for service-based commercial relationships in the Austrian jurisdiction.

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What is a Service Level Agreement Pricing?

The Service Level Agreement Pricing document serves as a critical component in service-based business relationships under Austrian jurisdiction. It is specifically designed for situations where detailed pricing structures and service level commitments need to be formally documented and agreed upon between parties. The document is typically used in conjunction with a master service agreement or as a standalone agreement for pricing governance. This Service Level Agreement Pricing framework incorporates Austrian legal requirements and business practices, making it suitable for both domestic and international service arrangements where Austrian law applies. It includes comprehensive pricing mechanisms, performance metrics, billing procedures, and adjustment provisions, ensuring clarity and enforceability in service delivery and compensation arrangements.

What sections should be included in a Service Level Agreement Pricing?

1. Parties: Identification of the service provider and service recipient, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, reference to master service agreement if applicable, and purpose of the pricing document

3. Definitions: Defined terms used throughout the document, including pricing-specific terminology

4. Base Service Pricing: Core pricing structure for standard services, including unit prices, base fees, and standard payment terms

5. Service Level Metrics: Definition of service levels and their impact on pricing, including measurement criteria

6. Performance Credits and Penalties: Financial implications of service level achievements or failures

7. Billing and Payment Terms: Detailed billing procedures, payment schedules, and acceptable payment methods

8. Price Adjustment Mechanisms: Conditions and procedures for price changes, including inflation adjustments and review periods

9. Reporting Requirements: Required service level and pricing reports, including frequency and format

10. Term and Termination: Duration of the pricing agreement and conditions for modification or termination

11. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction for disputes

What sections are optional to include in a Service Level Agreement Pricing?

1. Volume Discounts: Include when offering tiered pricing based on service volume

2. Currency and Exchange Rates: Required for international services or multi-currency arrangements

3. Tax Provisions: Detailed section on VAT and other applicable taxes when complex tax scenarios apply

4. Special Pricing Conditions: For customer-specific arrangements or special circumstances

5. Business Hours and Out-of-Hours Pricing: When service pricing varies by time of delivery

6. Resource-Based Pricing: When pricing is based on specific resource utilization

7. Transition Pricing: For services requiring implementation or transition periods

8. Disaster Recovery Pricing: When disaster recovery services are part of the agreement

What schedules should be included in a Service Level Agreement Pricing?

1. Schedule 1 - Detailed Price List: Comprehensive list of all service items and their corresponding prices

2. Schedule 2 - Service Level Calculations: Detailed formulas and methods for calculating service level achievements and related pricing adjustments

3. Schedule 3 - Performance Credit Calculator: Specific calculations and examples for performance credits and penalties

4. Schedule 4 - Reporting Templates: Standard formats for required pricing and service level reports

5. Appendix A - Price Review Process: Detailed procedures for periodic price reviews and adjustments

6. Appendix B - Service Measurement Tools: Technical specifications of tools used for service measurement and billing

7. Appendix C - Invoice Sample: Template showing how services will be invoiced and detailed

8. Appendix D - Special Pricing Terms: Any special pricing arrangements or customer-specific terms

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions

























































Clauses


































Relevant Industries

Information Technology

Telecommunications

Professional Services

Cloud Computing

Managed Services

Financial Services

Healthcare

Manufacturing

Logistics

Business Process Outsourcing

Software as a Service

Infrastructure as a Service

Consulting Services

Relevant Teams

Legal

Finance

Commercial

Operations

Procurement

Service Delivery

Account Management

Risk and Compliance

Business Development

Contract Administration

Service Management

Financial Planning and Analysis

Vendor Management

Customer Success

Relevant Roles

Legal Counsel

Contract Manager

Service Delivery Manager

Commercial Director

Chief Financial Officer

Pricing Analyst

Business Development Manager

Account Manager

Operations Director

Procurement Manager

Service Level Manager

Financial Controller

Compliance Officer

Business Unit Director

IT Service Manager

Risk Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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