The Service Level Agreement Pricing document serves as a critical component in service-based business relationships under Austrian jurisdiction. It is specifically designed for situations where detailed pricing structures and service level commitments need to be formally documented and agreed upon between parties. The document is typically used in conjunction with a master service agreement or as a standalone agreement for pricing governance. This Service Level Agreement Pricing framework incorporates Austrian legal requirements and business practices, making it suitable for both domestic and international service arrangements where Austrian law applies. It includes comprehensive pricing mechanisms, performance metrics, billing procedures, and adjustment provisions, ensuring clarity and enforceability in service delivery and compensation arrangements.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and service recipient, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, reference to master service agreement if applicable, and purpose of the pricing document
3. Definitions: Defined terms used throughout the document, including pricing-specific terminology
4. Base Service Pricing: Core pricing structure for standard services, including unit prices, base fees, and standard payment terms
5. Service Level Metrics: Definition of service levels and their impact on pricing, including measurement criteria
6. Performance Credits and Penalties: Financial implications of service level achievements or failures
7. Billing and Payment Terms: Detailed billing procedures, payment schedules, and acceptable payment methods
8. Price Adjustment Mechanisms: Conditions and procedures for price changes, including inflation adjustments and review periods
9. Reporting Requirements: Required service level and pricing reports, including frequency and format
10. Term and Termination: Duration of the pricing agreement and conditions for modification or termination
11. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction for disputes
1. Volume Discounts: Include when offering tiered pricing based on service volume
2. Currency and Exchange Rates: Required for international services or multi-currency arrangements
3. Tax Provisions: Detailed section on VAT and other applicable taxes when complex tax scenarios apply
4. Special Pricing Conditions: For customer-specific arrangements or special circumstances
5. Business Hours and Out-of-Hours Pricing: When service pricing varies by time of delivery
6. Resource-Based Pricing: When pricing is based on specific resource utilization
7. Transition Pricing: For services requiring implementation or transition periods
8. Disaster Recovery Pricing: When disaster recovery services are part of the agreement
1. Schedule 1 - Detailed Price List: Comprehensive list of all service items and their corresponding prices
2. Schedule 2 - Service Level Calculations: Detailed formulas and methods for calculating service level achievements and related pricing adjustments
3. Schedule 3 - Performance Credit Calculator: Specific calculations and examples for performance credits and penalties
4. Schedule 4 - Reporting Templates: Standard formats for required pricing and service level reports
5. Appendix A - Price Review Process: Detailed procedures for periodic price reviews and adjustments
6. Appendix B - Service Measurement Tools: Technical specifications of tools used for service measurement and billing
7. Appendix C - Invoice Sample: Template showing how services will be invoiced and detailed
8. Appendix D - Special Pricing Terms: Any special pricing arrangements or customer-specific terms
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Professional Services
Cloud Computing
Managed Services
Financial Services
Healthcare
Manufacturing
Logistics
Business Process Outsourcing
Software as a Service
Infrastructure as a Service
Consulting Services
Relevant Teams
Legal
Finance
Commercial
Operations
Procurement
Service Delivery
Account Management
Risk and Compliance
Business Development
Contract Administration
Service Management
Financial Planning and Analysis
Vendor Management
Customer Success
Relevant Roles
Legal Counsel
Contract Manager
Service Delivery Manager
Commercial Director
Chief Financial Officer
Pricing Analyst
Business Development Manager
Account Manager
Operations Director
Procurement Manager
Service Level Manager
Financial Controller
Compliance Officer
Business Unit Director
IT Service Manager
Risk Manager
Find the exact document you need
Business Service Level Agreement
An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.
find out more
Team Slas
An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.
find out more
SaaS SLA
An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.
find out more
SLA Production Support
An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
find out more
SLA Contract Management
An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.
find out more
SLA 999
Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.
find out more
SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Internal SLA
Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.
find out more
99.99 SLA In Minutes
An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.
find out more
SLA Change Management
An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.
find out more
SLA Request
An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.
find out more
Default SLA
An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.
find out more
API SLA
An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.
find out more
SLA Type
An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.
find out more
SLA Telecom
An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.
find out more
Managed Services Service Level Agreement
Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.
find out more
SLA Base
An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.
find out more
Itil Service Level Agreement
An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.
find out more
Improved SLA
An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.
find out more
Agency SLA
An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.
find out more
SLA Production
Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.
find out more
Tier 3 SLA
High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.
find out more
SLA Uptime
Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.
find out more
SLA (Healthcare)
Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.
find out more
Simple SLA
An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.
find out more
Normal SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Task SLA
An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.
find out more
SLA Warehouse
An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.
find out more
SLA Training
An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.
find out more
SLA Storage
An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
find out more
SLA Server Uptime
An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.
find out more
SLA Database
An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.
find out more
SLA Audit
An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.
find out more
Security Level Agreement
An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.
find out more
Quality SLA
An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Latency SLA
An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.
find out more
Guaranteed SLA
An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
Premium SLA
An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.
find out more
Performance SLA
An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.
find out more
Office SLA
An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)