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1. Business Continuity: Disaster recovery and business continuity procedures, recommended for critical HR services

2. Transition Services: Procedures for transitioning services at start and end of contract, useful for complex HR operations

3. Works Council Coordination: Procedures for coordinating with works councils, required if client has active works councils

4. International Services: Additional provisions for cross-border HR services, needed if services span multiple countries

5. Training and Knowledge Transfer: Requirements for training client staff, important for knowledge-intensive services

6. Software and Systems Access: Terms for access to and use of HR software systems, needed if specific systems are part of service

7. Subcontractor Management: Rules for engaging and managing subcontractors, needed if service provider uses subcontractors

1. Schedule 1: Detailed Service Descriptions: Comprehensive breakdown of each HR service and associated processes

2. Schedule 2: Service Level Metrics: Detailed performance indicators, measurement methods, and targets

3. Schedule 3: Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4: Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5: Escalation Matrix: Contact details and procedures for issue escalation

6. Schedule 6: Required Reports: Templates and specifications for regular service reports

7. Schedule 7: Security Requirements: Detailed security protocols and requirements

8. Appendix A: Key Personnel: List of key service provider and client personnel

9. Appendix B: Technical Requirements: Technical specifications and system requirements