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SLA In Logistics
"Need a Logistics SLA for our new e-commerce fulfillment operation in Singapore, covering warehousing and last-mile delivery services, with strict KPIs for same-day delivery and real-time tracking requirements, to commence from March 2025."
1. Parties: Identification of service provider and customer, including registered addresses and company details
2. Background: Context of the logistics services agreement and business relationship
3. Definitions: Key terms used throughout the agreement including technical logistics terminology
4. Services Scope: Detailed description of logistics services to be provided
5. Service Levels: Specific performance metrics, KPIs, and measurement methodologies
6. Operational Procedures: Day-to-day operational requirements and processes
7. Pricing and Payment Terms: Service fees, payment schedule, and invoicing procedures
8. Term and Termination: Duration of agreement and termination conditions
9. Liability and Insurance: Liability limitations and required insurance coverage
1. Technology Integration: Details of systems integration and data exchange protocols when electronic systems integration is required
2. Special Handling Requirements: Specific procedures for dangerous goods or temperature-sensitive items when handling specialized cargo
3. Customs Compliance: Requirements for international shipments when providing cross-border logistics services
4. Environmental Standards: Green logistics requirements and sustainability metrics when environmental compliance is crucial
1. Schedule 1 - Service Level Metrics: Detailed KPIs and performance measurement criteria
2. Schedule 2 - Pricing Schedule: Detailed breakdown of all charges and fees
3. Schedule 3 - Operating Procedures Manual: Detailed operational processes and workflows
4. Schedule 4 - Insurance Certificates: Copies of required insurance policies
5. Schedule 5 - Contact Matrix: Key personnel and escalation procedures
6. Schedule 6 - Equipment Specifications: Details of vehicles, warehouse equipment, and technology to be used
7. Schedule 7 - Compliance Certificates: Relevant regulatory certifications and permits
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