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1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Levels: Detailed performance metrics and standards including delivery times, success rates, and quality measures
5. Performance Measurement: Methods for measuring and reporting service levels, including tracking systems and reporting frequency
6. Service Credits: Compensation mechanism for service level failures and calculation methods
7. Operational Requirements: Day-to-day operational procedures, responsibilities, and standards
8. Compliance: Requirements for compliance with Singapore laws including transport regulations and data protection
9. Term and Termination: Duration of agreement and conditions for termination
10. Liability and Insurance: Limitations of liability and required insurance coverage
1. Cross-Border Services: Additional terms for international delivery services and customs requirements
2. Special Handling Requirements: Specific procedures for handling sensitive, valuable, or regulated items
3. Technology Integration: Technical specifications for system integration and API requirements
4. Subcontractor Requirements: Terms governing the use and management of delivery subcontractors
1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance targets and measurements
2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations
3. Schedule 3 - Operating Procedures: Detailed operational procedures and requirements
4. Schedule 4 - Contact Details: Key personnel and escalation contacts
5. Appendix A - Service Coverage Area: Geographic coverage and service limitations
6. Appendix B - Insurance Requirements: Required insurance coverage and limits
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