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Service Level Agreement Accounting
"I need a Service Level Agreement Accounting for my tech startup based in Singapore, which will be outsourcing all accounting functions to a medium-sized accounting firm, with specific emphasis on real-time reporting capabilities and cloud-based service delivery starting March 2025."
1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of accounting services to be provided
5. Service Levels: Performance metrics and standards
6. Fees and Payment Terms: Pricing, payment schedule, and related conditions
7. Term and Termination: Duration and conditions for ending the agreement
8. Confidentiality: Protection of sensitive information and compliance with PDPA
9. Compliance Requirements: Adherence to Singapore accounting standards and regulatory requirements
10. Representations and Warranties: Professional standards and quality assurance commitments
1. Change Management: Procedures for modifying services or terms of the agreement
2. Business Continuity: Disaster recovery and service continuation plans
3. Staff Requirements: Qualifications and experience requirements for personnel
4. Audit Rights: Client's rights to audit service provider's compliance and performance
5. Technology Requirements: Specific software, systems, and cybersecurity requirements
1. Schedule 1 - Service Description: Detailed breakdown of specific accounting services and deliverables
2. Schedule 2 - Fee Schedule: Detailed pricing structure and payment terms
3. Schedule 3 - Service Level Metrics: Specific performance indicators and measurement criteria
4. Schedule 4 - Data Processing Agreement: PDPA compliance details and data handling procedures
5. Schedule 5 - Contact Matrix: Key personnel, escalation procedures, and communication protocols
6. Schedule 6 - Compliance Framework: Specific regulatory and professional standards to be followed
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