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1. Service Levels: Detailed service level requirements and penalties - include when the vendor provides ongoing services

2. Change Control: Process for managing changes to services/products - include for complex or long-term arrangements

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical vendors

4. Anti-Corruption Compliance: Specific anti-corruption provisions - include for high-value contracts or government-related work

5. Environmental Compliance: Environmental standards and requirements - include for vendors in environmentally sensitive industries

6. Subcontracting: Rules and restrictions on subcontracting - include when subcontracting is likely

7. Import/Export Compliance: International trade compliance - include for cross-border transactions

8. Training and Support: Requirements for vendor training and support - include for technical products/services

1. Schedule 1 - Services/Products Specification: Detailed technical specifications of products or services

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific service level metrics and measurement criteria

4. Schedule 4 - Key Personnel: List of key vendor personnel assigned to the relationship

5. Schedule 5 - Compliance Requirements: Specific regulatory or internal compliance requirements

6. Appendix A - Form of Purchase Order: Standard form for ordering products/services under the agreement

7. Appendix B - Security Requirements: Information security and physical security requirements

8. Appendix C - Change Request Form: Standard form for requesting changes to services/products