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1. Transition Services: Details of transition arrangements when implementing or terminating services - include if there's a complex implementation phase

2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

3. Compliance with Industry Standards: Specific industry compliance requirements - include if operating in regulated sectors

4. Change Management: Procedures for implementing service or operational changes - include for complex service arrangements

5. Audit Rights: Rights and procedures for auditing service delivery - include for regulated industries or critical services

6. Force Majeure: Provisions for handling unforeseen circumstances - include if services are critical or high-value

7. Anti-Corruption and Ethics: Specific anti-corruption and ethical business conduct provisions - include for international arrangements or government-related services

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service to be provided

2. Schedule 2 - Service Levels and KPIs: Specific metrics, targets, and measurement methodologies for service performance

3. Schedule 3 - Charging Model: Detailed breakdown of fees, costs, and payment calculations

4. Schedule 4 - Governance Procedures: Detailed procedures for service management and oversight

5. Schedule 5 - Key Personnel: List of key personnel and their roles from both parties

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for service delivery

7. Schedule 7 - Data Processing Agreement: Specific terms for data handling and privacy compliance

8. Schedule 8 - Business Continuity Plan: Detailed procedures for ensuring service continuity

9. Appendix A - Contact Details: Contact information for key personnel and authorized representatives

10. Appendix B - Required Reports: Templates and specifications for required service reports