Service Technician Performance Evaluation Form

Service Technician Performance Evaluation Form Template for Malaysia

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Key Requirements PROMPT example:

"I need a Service Technician Performance Evaluation Form for our manufacturing plant in Penang, focusing heavily on safety protocols and industrial equipment handling, with quarterly evaluation cycles starting January 2025."

Document background

The Service Technician Performance Evaluation Form is a crucial document used in Malaysian organizations to conduct formal assessments of technical service personnel. It is designed to comply with Malaysian employment laws, including the Employment Act 1955 and Industrial Relations Act 1967, while providing a structured framework for evaluating technical competencies, safety compliance, and work quality. This form should be used during regular performance reviews (typically quarterly or bi-annual) to document technician performance, identify training needs, support career development decisions, and maintain proper employment records as required by Malaysian regulations. The document includes comprehensive evaluation criteria, rating scales, and space for feedback from both evaluators and employees.

Suggested Sections

1. Employee Information: Basic details including employee name, ID, department, position, and length of service

2. Evaluation Period: Time period covered by the evaluation and date of review

3. Technical Skills Assessment: Evaluation of core technical competencies, equipment handling, and job-specific skills

4. Safety Compliance: Assessment of adherence to safety protocols and procedures

5. Work Quality Metrics: Measurement of work accuracy, completeness, and reliability

6. Productivity Metrics: Assessment of work speed, efficiency, and volume of tasks completed

7. Overall Performance Rating: Final performance score and rating category

8. Comments and Feedback: Space for evaluator's comments and employee's response

9. Acknowledgment: Signatures of evaluator, employee, and reviewing authority

Optional Sections

1. Customer Service Skills: Evaluation of client interaction and service delivery, used when technician has direct customer contact

2. Leadership Capabilities: Assessment of team leadership and mentoring abilities, included for senior technicians or team leads

3. Innovation and Problem Solving: Evaluation of creative solutions and process improvements, used for companies emphasizing continuous improvement

4. Language Proficiency: Assessment of communication skills in required languages, included when working in multilingual environments

5. Professional Development: Review of training completion and certification progress, used when company has formal development programs

Suggested Schedules

1. Rating Scale Guide: Detailed explanation of performance rating criteria and scoring system

2. Technical Competency Checklist: Specific list of technical skills and competencies required for the role

3. Safety Compliance Checklist: Detailed checklist of safety requirements and protocols

4. Performance Improvement Plan Template: Standard template for documenting areas needing improvement and action plans

5. Equipment Handling Certification List: List of equipment the technician is certified to operate and maintain

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Manufacturing

Oil and Gas

Telecommunications

Building Maintenance

Industrial Equipment

Healthcare Equipment

Automotive

Aviation

Information Technology

Facilities Management

Energy and Utilities

Electronics

Relevant Teams

Human Resources

Technical Services

Maintenance

Operations

Engineering

Quality Assurance

Health and Safety

Facilities Management

Technical Support

Field Services

Relevant Roles

Service Technician

Maintenance Technician

Field Service Engineer

Technical Support Specialist

Equipment Technician

Installation Technician

Repair Technician

Maintenance Supervisor

Technical Team Leader

Service Manager

Technical Operations Manager

Facilities Technician

Engineering Supervisor

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Authors

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