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Retail Sales Agreement
"I need a Retail Sales Agreement under Philippine law for my chain of electronics stores, which will include both in-store and online sales channels, with specific provisions for extended warranties and technical support services to be launched in March 2025."
1. Parties: Identifies the retailer and customer, including complete legal names and addresses
2. Background: Outlines the context of the retail relationship and the general purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Scope of Agreement: Describes the general nature of products/services to be sold and basic terms of sale
5. Ordering Process: Details how orders will be placed, processed, and confirmed
6. Pricing and Payment Terms: Specifies pricing mechanisms, payment methods, and payment terms
7. Delivery and Acceptance: Outlines delivery terms, timelines, and acceptance procedures
8. Product Quality and Warranties: States product quality standards and warranty terms in compliance with Philippine Consumer Act
9. Returns and Refunds: Specifies return policies and refund procedures
10. Limitation of Liability: Defines the extent and limitations of seller's liability
11. Term and Termination: Specifies the duration of the agreement and termination conditions
12. Governing Law: Confirms Philippine law as governing law and specifies jurisdiction
13. General Provisions: Includes standard boilerplate provisions like entire agreement, amendments, and notices
1. E-commerce Provisions: Include when sales involve online transactions, addressing electronic payments and digital communications
2. Loyalty Program: Include when offering customer loyalty or rewards programs
3. Data Privacy and Protection: Include when customer personal data is collected and processed
4. Intellectual Property: Include when dealing with branded products or when protecting retailer's trademarks
5. Force Majeure: Include when specific provisions for unforeseen circumstances are needed
6. Credit Terms: Include when offering credit facilities to customers
7. Bulk Purchase Terms: Include when allowing for wholesale or bulk purchase options
1. Schedule A - Product List: Detailed list of products covered by the agreement with specifications
2. Schedule B - Price List: Current pricing for all products, subject to periodic updates
3. Schedule C - Service Level Standards: Detailed service standards including delivery times and customer support
4. Schedule D - Returns Procedure: Step-by-step process for product returns and replacements
5. Schedule E - Warranty Terms: Detailed warranty terms and conditions for different product categories
6. Appendix 1 - Store Locations: List of retail locations where the agreement applies
7. Appendix 2 - Contact Information: Key contact details for both parties for various purposes
Authors
Retail
Consumer Goods
Fashion and Apparel
Electronics
Food and Beverage
Home and Furniture
Beauty and Personal Care
Sporting Goods
Luxury Goods
Department Stores
Convenience Stores
Specialty Retail
E-commerce
Legal
Compliance
Retail Operations
Sales
Commercial
Customer Service
E-commerce
Risk Management
Business Development
Procurement
Marketing
Finance
Retail Operations Manager
Store Manager
Sales Director
Legal Counsel
Compliance Officer
Commercial Director
Business Development Manager
E-commerce Manager
Customer Service Manager
Procurement Manager
Franchise Manager
Retail Marketing Manager
Chief Operating Officer
Chief Commercial Officer
Risk Manager
Contract Administrator
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