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Global Master Service Agreement
"I need a Global Master Service Agreement under Philippine law for providing IT infrastructure and cloud services to multiple international clients, with particular emphasis on data protection and service level commitments, to be implemented by March 2025."
1. Parties: Identification of contracting parties, including registered addresses and company details
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: General framework for services to be provided under the agreement
5. Term and Termination: Duration of the agreement, renewal provisions, and termination rights
6. Ordering Process: Procedure for requesting and accepting services under the agreement
7. Charges and Payment: Pricing principles, payment terms, and invoicing requirements
8. Service Levels: General principles for service quality and performance standards
9. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: Compliance with data privacy laws and data handling requirements
12. Liability and Indemnification: Allocation of risks and responsibilities between parties
13. Force Majeure: Provisions for handling events beyond parties' reasonable control
14. Governing Law and Jurisdiction: Application of Philippine law and dispute resolution mechanisms
15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Required when services involve significant operational risks or regulatory requirements
2. Compliance with Anti-Corruption Laws: Required for international agreements or when dealing with government entities
3. Export Control: Needed when services involve cross-border technology transfer or restricted items
4. Business Continuity: Important for critical services or when required by regulatory obligations
5. Personnel and Subcontracting: Required when service delivery involves key personnel or subcontractors
6. Environmental Compliance: Needed for services with environmental impact or sustainability requirements
7. Security Requirements: Important when services involve access to sensitive systems or facilities
8. Change Control: Required for complex services likely to need adaptation over time
1. Schedule 1 - Service Descriptions: Detailed specifications of services offered under the agreement
2. Schedule 2 - Pricing and Payment Terms: Detailed pricing structure, rates, and payment conditions
3. Schedule 3 - Service Levels and KPIs: Specific service level agreements, metrics, and measurement methods
4. Schedule 4 - Governance and Reporting: Management structure, meeting schedules, and reporting requirements
5. Schedule 5 - Technical Requirements: Technical specifications and standards for service delivery
6. Schedule 6 - Data Processing Agreement: Detailed terms for handling personal data in compliance with privacy laws
7. Schedule 7 - Business Continuity and Disaster Recovery: Detailed procedures for ensuring service continuity
8. Schedule 8 - Form of Local Country Agreement: Template for country-specific agreements under the master agreement
9. Appendix A - Contact Details: Key contacts and escalation procedures
10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors and their roles
Authors
Information Technology
Business Process Outsourcing
Professional Services
Consulting
Manufacturing
Financial Services
Telecommunications
Healthcare
Logistics and Supply Chain
Energy and Utilities
Retail and Consumer Services
Legal
Procurement
Operations
Commercial
Finance
Compliance
Risk Management
Business Development
Vendor Management
International Business
Strategic Sourcing
Chief Legal Officer
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Chief Operations Officer
Business Development Director
Compliance Officer
Risk Manager
Chief Financial Officer
Head of Global Services
International Business Manager
Strategic Sourcing Manager
Vendor Management Director
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