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Master Software Agreement
"I need a Master Software Agreement governed by Philippine law for a healthcare software solution, with strong data privacy provisions and specific clauses addressing patient data protection, planned to be effective from March 2025."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions: Defined terms used throughout the agreement
4. License Grant: Scope and terms of software license, usage rights, and restrictions
5. Intellectual Property Rights: Ownership and protection of IP, including pre-existing IP and newly created materials
6. Payment Terms: Fees, payment schedule, and financial terms
7. Service Levels: Performance standards, availability, and support requirements
8. Data Protection and Privacy: Compliance with Philippine Data Privacy Act and data handling requirements
9. Confidentiality: Protection of confidential information and trade secrets
10. Term and Termination: Duration, renewal, and termination provisions
11. Warranties and Representations: Standard warranties regarding software, services, and legal compliance
12. Limitation of Liability: Liability caps and exclusions
13. Indemnification: Mutual indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances and events beyond parties' control
15. Governing Law and Jurisdiction: Application of Philippine law and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entirety
1. Professional Services: Include when implementation, customization, or consulting services are part of the agreement
2. Hardware Requirements: Include when specific hardware is required for software operation
3. Source Code Escrow: Include when source code escrow arrangements are required for business continuity
4. Change Control: Include when formal processes for changes to software or services are needed
5. Disaster Recovery: Include when specific disaster recovery and business continuity requirements exist
6. Security Requirements: Include when specific security standards or certifications are required
7. Training and Documentation: Include when training and documentation services are part of the agreement
8. Third-Party Software: Include when third-party software components are part of the solution
9. Export Control: Include when software is subject to export control regulations
10. Insurance Requirements: Include when specific insurance coverage is required
1. Schedule A - Software Description: Detailed description of software modules and functionality
2. Schedule B - Service Level Agreement: Detailed service levels, metrics, and remedies
3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and fee calculations
4. Schedule D - Support Services: Support service levels, processes, and contact details
5. Schedule E - Technical Requirements: Hardware, software, and network requirements
6. Schedule F - Implementation Plan: Timeline and milestones for software implementation
7. Schedule G - Data Processing Agreement: Detailed terms for handling personal data under Philippine law
8. Schedule H - Acceptance Testing: Testing criteria and acceptance procedures
9. Appendix 1 - Authorized Users: List of authorized users and access levels
10. Appendix 2 - Security Policies: Detailed security requirements and procedures
Authors
Information Technology
Banking and Financial Services
Healthcare
Retail and E-commerce
Manufacturing
Telecommunications
Education
Government and Public Sector
Business Process Outsourcing
Professional Services
Insurance
Real Estate
Transportation and Logistics
Media and Entertainment
Legal
Information Technology
Procurement
Finance
Information Security
Compliance
Risk Management
Operations
Software Development
Project Management
Vendor Management
Enterprise Architecture
Data Protection
Solutions Architecture
Chief Technology Officer
Chief Information Officer
IT Director
Head of Legal
Legal Counsel
Procurement Manager
Software Development Manager
IT Security Manager
Data Protection Officer
Contract Manager
Operations Director
Chief Financial Officer
Enterprise Architect
Vendor Management Director
Risk Management Officer
Compliance Officer
Project Manager
Solutions Architect
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