Global Master Service Agreement

Global Master Service Agreement Template for Malaysia

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Key Requirements PROMPT example:

"I need a Global Master Service Agreement for my Malaysian IT company to provide cloud computing and software development services to clients across Southeast Asia, with specific provisions for data protection and source code ownership, planned to take effect from March 2025."

Document background

The Global Master Service Agreement (MSA) is designed for organizations requiring a structured framework for the provision of services across multiple jurisdictions while maintaining Malaysian law as the governing law. This document is typically used when parties anticipate an ongoing service relationship that may involve multiple service types, delivery locations, or group companies. The MSA establishes the foundational legal and commercial framework, including key terms for service delivery, performance standards, intellectual property rights, data protection, and risk allocation. It allows for the addition of specific services through Service Orders or Statements of Work without renegotiating basic terms. The agreement is particularly relevant for cross-border service arrangements where one or more parties operate internationally but wish to maintain the certainty and familiarity of Malaysian law as the governing jurisdiction.

Suggested Sections

1. Parties: Identification of the contracting parties, including registered addresses and company registration numbers

2. Background: Context of the agreement, relationship between parties, and general purpose of the MSA

3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement

4. Structure and Scope: Framework of the MSA and relationship with Service Orders/Statements of Work

5. Term and Termination: Duration of the agreement, renewal provisions, and termination rights

6. Services: General description of services framework and service delivery principles

7. Ordering Process: Process for requesting and accepting new services through Service Orders

8. Charges and Payment: Pricing principles, payment terms, invoicing, and related financial provisions

9. Service Levels: General principles for service performance standards and measurements

10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing and newly created IP

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: Compliance with data protection laws and data handling requirements

13. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Dispute Resolution: Process for resolving disputes, including escalation procedures

16. Governing Law and Jurisdiction: Application of Malaysian law and jurisdiction provisions

Optional Sections

1. Personnel and Key Personnel: Used when specific personnel requirements or key personnel commitments are necessary

2. Security Requirements: Include when services involve access to sensitive systems or data

3. Business Continuity: Required when service continuity is critical to operations

4. Anti-Bribery and Corruption: Detailed compliance section when dealing with high-risk jurisdictions

5. Export Control: Include when services involve cross-border technology transfers

6. Parent Company Guarantee: Used when financial security from a parent company is required

7. Source Code Escrow: Include when software development or licensing is part of services

8. Change Control: Detailed process for managing changes when complex services are involved

9. Transition and Exit: Include when complex service transition or exit requirements are needed

Suggested Schedules

1. Service Description Schedule: Detailed description of service categories available under the MSA

2. Charges Schedule: Standard rate cards and pricing models applicable across service orders

3. Service Levels Schedule: Detailed service level metrics, measurement, and remedies

4. Security Schedule: Detailed security requirements and procedures

5. Data Processing Schedule: Detailed data protection obligations and processing requirements

6. Template Service Order: Standard form for ordering specific services under the MSA

7. Governance Schedule: Detailed governance structure and processes

8. Business Continuity Schedule: Detailed business continuity and disaster recovery requirements

9. Approved Subcontractors: List of pre-approved subcontractors and their approved services

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Information Technology

Professional Services

Manufacturing

Financial Services

Telecommunications

Healthcare

Energy

Logistics

Consulting

Business Process Outsourcing

Digital Services

Engineering

Relevant Teams

Legal

Procurement

Commercial

Operations

Finance

Risk and Compliance

Vendor Management

Business Development

Service Delivery

Contract Administration

Relevant Roles

Chief Legal Officer

General Counsel

Legal Director

Commercial Director

Procurement Manager

Contract Manager

Legal Counsel

Chief Operating Officer

Head of Vendor Management

Business Development Director

Risk Manager

Compliance Officer

Operations Director

Service Delivery Manager

Chief Financial Officer

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