Document background
The Wrong Transaction Complaint Letter is a crucial document used when customers need to formally dispute incorrect, unauthorized, or fraudulent transactions with their bank in Hong Kong. This document is essential for initiating the formal dispute resolution process under Hong Kong's banking regulations and the Code of Banking Practice. It should be used when informal resolution attempts have been unsuccessful or when immediate formal documentation of the dispute is necessary. The letter typically includes account details, transaction information, nature of the error, supporting evidence, and specific requests for resolution. It serves as a formal record of the complaint and can be crucial for potential escalation to regulatory bodies such as the Hong Kong Monetary Authority if needed. The document must align with local banking regulations and consumer protection laws while maintaining a professional and clear communication approach.
