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1. Data Protection: Required if service involves processing personal data or sensitive information

2. Security Requirements: Include when specific security standards or certifications are required

3. Disaster Recovery: Added for critical services requiring specific recovery commitments

4. Service Tiers: Include when offering multiple service levels with different guarantees

5. Hardware Requirements: Required if specific customer or provider equipment is necessary

6. Change Management: Include for services requiring formal change control procedures

7. Professional Services: Added when additional setup or consulting services are included

1. Schedule 1 - Service Description: Detailed technical description of services and infrastructure

2. Schedule 2 - Service Level Metrics: Detailed metrics, formulas, and measurement methodologies

3. Schedule 3 - Service Credit Calculations: Detailed calculations and examples of service credit application

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Fees: Service pricing, payment terms, and service credit details

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix A - Service Level Reports: Template for service level reporting and monitoring

8. Appendix B - Incident Report Template: Standard format for reporting and documenting service incidents