Document background
The Application SLA serves as a critical legal and operational document for organizations providing or receiving application services in Denmark. It establishes clear, measurable service levels and performance standards, defines support obligations, and outlines remedies for service failures. This document is essential when implementing software applications or digital services, particularly where service availability and performance are crucial to business operations. The agreement must comply with Danish law, including the Danish Data Protection Act, IT security regulations, and relevant EU directives. The Application SLA typically includes detailed technical specifications, monitoring requirements, reporting obligations, and service credit mechanisms, making it a fundamental tool for managing service provider relationships and ensuring service quality.
