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The Order Cancellation Letter To Customer is a crucial business document used in the German market when a customer exercises their right to cancel an order or when a business needs to confirm order cancellation. This document must comply with German consumer protection laws, particularly sections 312-312k of the German Civil Code (BGB) and the EU Consumer Rights Directive as implemented in German law. It serves multiple purposes: officially acknowledging the cancellation request, providing legally required information about refunds, outlining any return procedures, and maintaining professional customer relations. The letter typically becomes necessary during the cooling-off period for distance selling contracts or when customers exercise their statutory right of withdrawal (Widerrufsrecht). It's essential for businesses operating in Germany to use this document to ensure legal compliance and maintain clear communication with customers regarding order cancellations.

1. Letter Header: Company letterhead including full legal name, address, contact details, and date

2. Customer Details: Customer's full name and address, customer reference number if applicable

3. Order Reference: Original order number, date of order, and any other relevant reference numbers

4. Cancellation Confirmation: Clear statement confirming the order cancellation and its effective date

5. Refund Information: Details of the refund amount, method, and expected processing time

6. Next Steps: Information about what the customer needs to do (if anything) and return procedures if goods were already dispatched

7. Closing: Professional closing statement, signature block with name and position of company representative