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The Order Cancellation Letter To Customer is an essential business document used when an order needs to be cancelled, either at the customer's request or due to business circumstances. This document is designed for use in Australia and must comply with the Australian Consumer Law (ACL) and state-specific Fair Trading Acts. It serves multiple purposes: confirming the cancellation in writing, documenting the details of the cancelled order, explaining any refund processes, and maintaining clear communication with the customer. The letter should be used whenever an order is cancelled to ensure proper documentation, protect both parties' interests, and maintain professional business relationships. It's particularly important in scenarios involving significant order values, potential disputes, or when proof of cancellation might be needed for future reference.

1. Letter Header: Company letterhead, date, reference number, and customer's contact details

2. Subject Line: Clear indication that this is an Order Cancellation Confirmation

3. Order Details: Reference to the specific order being cancelled, including order number, date, and brief description of items

4. Cancellation Confirmation: Clear statement confirming the cancellation and its effective date

5. Refund Information: Details of any refund amount, method, and expected timing

6. Next Steps: Clear instructions on any actions required from the customer

7. Closing: Professional closing with contact information for further queries