Ƶ

Cleaning Service Level Agreement Template for United Arab Emirates

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Cleaning Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Cleaning Service Level Agreement

I need a Cleaning Service Level Agreement for our Dubai corporate office tower, incorporating green cleaning practices and LEED certification requirements, with service commencement from March 1, 2025.

Document background
This Cleaning Service Level Agreement template is designed for use in the United Arab Emirates, providing a structured framework for establishing professional cleaning service arrangements. It is particularly suitable for businesses, property managers, and facility operators requiring regular cleaning services under UAE jurisdiction. The agreement incorporates essential elements required by UAE commercial law and local municipality regulations, including detailed service specifications, performance standards, and compliance requirements. This document is crafted to protect both service providers and clients while ensuring all cleaning operations meet local health, safety, and environmental standards. The agreement includes comprehensive schedules for service specifications, pricing, and performance metrics, making it adaptable for various commercial cleaning scenarios while maintaining compliance with UAE legal requirements.
Suggested Sections

1. Parties: Identification of the service provider and client, including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the parties' intention to enter into a cleaning services arrangement

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the cleaning services to be provided, including locations, frequency, and specific tasks

5. Term and Renewal: Duration of the agreement and conditions for renewal or extension

6. Service Standards: Quality standards, performance metrics, and expected service levels

7. Payment Terms: Fees, payment schedule, invoicing procedures, and payment methods

8. Personnel and Equipment: Requirements for staff, uniforms, equipment, and cleaning materials

9. Health and Safety: Safety protocols, risk management, and compliance with UAE health and safety regulations

10. Insurance and Liability: Insurance requirements and allocation of risks between parties

11. Confidentiality: Protection of confidential information and data privacy requirements

12. Termination: Conditions and procedures for contract termination

13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes

Optional Sections

1. Environmental Standards: Specific environmental compliance requirements and green cleaning practices, used when client has specific environmental policies

2. Security Requirements: Additional security measures and clearances, included for high-security facilities

3. Pandemic Protocols: Special cleaning and sanitization procedures during health emergencies, relevant in post-COVID context

4. Performance Bonds: Requirements for performance guarantees or bonds, typically for larger contracts

5. Specialized Cleaning Services: Additional specialized cleaning requirements for specific areas or equipment

6. Client Assets and Facilities: Rules regarding use and access to client facilities and equipment, relevant when client provides facilities or equipment

Suggested Schedules

1. Schedule A - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and methods for each area

2. Schedule B - Price Schedule: Detailed pricing structure, including base services and additional services

3. Schedule C - Performance Metrics: Key Performance Indicators (KPIs) and measurement methods

4. Schedule D - Staff Requirements: Staffing levels, qualifications, and training requirements

5. Schedule E - Equipment and Materials: List of approved cleaning equipment and materials to be used

6. Schedule F - Site Plans: Floor plans and site layouts showing areas to be cleaned

7. Appendix 1 - Reporting Templates: Standard forms for service reports, incident reports, and performance reviews

8. Appendix 2 - Emergency Procedures: Procedures for handling emergencies and incidents during cleaning operations

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






























Clauses






























Relevant Industries

Real Estate

Hospitality

Healthcare

Education

Retail

Commercial Property

Industrial

Aviation

Banking and Finance

Government and Public Sector

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Compliance

Property Management

Contract Administration

Health and Safety

Quality Assurance

Commercial

Relevant Roles

Facility Manager

Operations Director

Property Manager

Procurement Manager

Contract Administrator

Health and Safety Officer

Quality Assurance Manager

Site Supervisor

Building Services Manager

Commercial Director

Legal Counsel

Compliance Officer

Operations Manager

General Manager

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Ecommerce SLA

UAE-compliant Service Level Agreement for e-commerce platform services, defining performance standards and operational requirements under UAE law.

find out more

Improved SLA

An enhanced Service Level Agreement template compliant with UAE law, featuring detailed performance metrics and service standards.

find out more

API Service Level Agreement

A UAE-governed agreement defining the terms, conditions, and service levels for API services provision, ensuring compliance with UAE technology and data protection regulations.

find out more

Cleaning Service Level Agreement

UAE-governed agreement template for professional cleaning services, defining service levels and operational requirements in compliance with local regulations.

find out more

Guaranteed SLA

UAE-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for non-compliance.

find out more

Easy SLA

A simplified Service Level Agreement template for UAE-based service arrangements, ensuring compliance with UAE commercial law while maintaining clarity and effectiveness.

find out more

Demo SLA

UAE-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between parties, compliant with UAE commercial law.

find out more

Service Level Agreement Design

UAE-compliant Service Level Agreement template establishing service delivery standards and performance metrics under UAE law.

find out more

7 Day SLA

UAE-governed 7-day Service Level Agreement defining weekly performance metrics and resolution commitments for service delivery.

find out more

48 Hour SLA

UAE-governed Service Level Agreement establishing 48-hour response time commitments with associated performance metrics and remedies.

find out more

24 Hour SLA

UAE-compliant 24-hour Service Level Agreement template defining rapid response commitments and service standards under UAE law.

find out more

Service Level Agreement Between Two Companies

UAE-governed Service Level Agreement defining service standards and performance metrics between two companies, with specific remedies and obligations under UAE law.

find out more

Experience Level Agreement

A UAE-compliant Experience Level Agreement defining user experience metrics and standards for service delivery, aligned with UAE Federal laws and regulations.

find out more

Service Level Agreement For IT Support

UAE-compliant Service Level Agreement specifying terms, conditions, and performance metrics for IT support services, incorporating local regulatory requirements.

find out more

Service Level Agreement For Consultants

UAE-governed agreement defining performance standards and terms for consulting services, aligned with UAE federal legislation and commercial practices.

find out more

Service Level Agreement Cyber Security

UAE-governed agreement defining cybersecurity service levels, performance metrics, and compliance requirements between service provider and client.

find out more

MSP Service Level Agreement

UAE-governed service level agreement defining performance metrics and obligations between an MSP and client for managed IT services.

find out more

Internal Service Level Agreement Between Departments

UAE-governed Internal Service Level Agreement defining service standards and responsibilities between organizational departments.

find out more

Service Request SLA

UAE-governed Service Level Agreement document defining service standards and performance metrics between contracting parties, aligned with UAE commercial law.

find out more

SLA Agreement

UAE-governed Service Level Agreement defining service standards, performance metrics, and obligations between service provider and recipient under UAE law.

find out more

Interdepartmental SLA

A UAE law-governed agreement defining service relationships and performance standards between departments within an organization.

find out more

High Availability SLA

UAE-governed service level agreement defining high availability commitments and performance standards for critical technology services.

find out more

Business Level Agreement

UAE-governed agreement establishing strategic business relationships and operational parameters between organizations, aligned with UAE federal laws.

find out more

Service Desk SLA

UAE-governed Service Level Agreement defining IT service desk support terms, metrics, and performance standards in compliance with local regulations.

find out more

Contact Center SLA

UAE-governed Service Level Agreement specifying performance standards and operational requirements for contact center services.

find out more

Customer Support SLA

UAE-governed service level agreement defining customer support standards, metrics, and obligations with associated performance targets and remedies.

find out more

MSP SLA

UAE-governed Service Level Agreement defining terms and metrics for managed IT services between an MSP and client.

find out more

Current SLA

A UAE law-governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and recipient.

find out more

Insurance SLA

UAE-governed Insurance Service Level Agreement defining performance metrics and service standards between insurance providers and clients, compliant with UAE insurance regulations.

find out more

Delivery Service Level Agreement

UAE-governed agreement establishing delivery service standards, performance metrics, and operational requirements between service providers and clients.

find out more

IP Service Level Agreement

A UAE-governed Service Level Agreement defining performance metrics and standards for intellectual property services delivery, compliant with UAE federal laws.

find out more

Application SLA

UAE-governed agreement defining service levels and performance standards for software application services, including support and compliance requirements.

find out more

Internet SLA

UAE-governed agreement defining internet service levels, performance metrics, and compliance requirements between service providers and customers.

find out more

SLA In Supply Chain

UAE-governed Service Level Agreement defining performance standards and obligations for supply chain operations, compliant with UAE commercial law.

find out more

Government Service Level Agreement

UAE-governed agreement defining service levels and performance requirements between government entities and service providers, incorporating UAE federal and emirate-level compliance requirements.

find out more

HR Service Level Agreement

UAE-compliant HR Service Level Agreement defining service standards and responsibilities between HR service provider and client organization.

find out more

Customer Based Service Level Agreement

UAE-governed agreement defining service levels, performance metrics, and delivery standards between service providers and customers, aligned with UAE consumer protection laws.

find out more

SaaS Service Level Agreement

A UAE law-governed agreement defining service levels, performance metrics, and operational standards for Software as a Service (SaaS) delivery.

find out more

Cloud Service Level Agreement

UAE-governed agreement defining service levels and performance standards for cloud computing services, ensuring compliance with UAE data protection and digital regulations.

find out more

Backup Service Level Agreement

UAE-governed service level agreement for data backup services, defining performance metrics and compliance requirements under UAE law.

find out more

Master Service Level Agreement

A UAE law-governed agreement establishing the framework for ongoing service delivery, including performance standards and operational requirements.

find out more

Service Level Agreement For Software Development

UAE-governed agreement defining service levels and performance metrics for software development services, ensuring compliance with local technology and data protection laws.

find out more

Database Service Level Agreement

UAE-governed agreement defining terms, conditions, and service levels for database services provision, ensuring compliance with UAE data protection and security requirements.

find out more

Operational Level Agreement

A UAE law-governed internal agreement defining service levels and operational procedures between departments within an organization.

find out more

Internal Service Level Agreement

UAE-governed internal agreement defining service levels and performance requirements between departments within an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.