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Cleaning Service Level Agreement
I need a Cleaning Service Level Agreement for our Dubai corporate office tower, incorporating green cleaning practices and LEED certification requirements, with service commencement from March 1, 2025.
1. Parties: Identification of the service provider and client, including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the parties' intention to enter into a cleaning services arrangement
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the cleaning services to be provided, including locations, frequency, and specific tasks
5. Term and Renewal: Duration of the agreement and conditions for renewal or extension
6. Service Standards: Quality standards, performance metrics, and expected service levels
7. Payment Terms: Fees, payment schedule, invoicing procedures, and payment methods
8. Personnel and Equipment: Requirements for staff, uniforms, equipment, and cleaning materials
9. Health and Safety: Safety protocols, risk management, and compliance with UAE health and safety regulations
10. Insurance and Liability: Insurance requirements and allocation of risks between parties
11. Confidentiality: Protection of confidential information and data privacy requirements
12. Termination: Conditions and procedures for contract termination
13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes
1. Environmental Standards: Specific environmental compliance requirements and green cleaning practices, used when client has specific environmental policies
2. Security Requirements: Additional security measures and clearances, included for high-security facilities
3. Pandemic Protocols: Special cleaning and sanitization procedures during health emergencies, relevant in post-COVID context
4. Performance Bonds: Requirements for performance guarantees or bonds, typically for larger contracts
5. Specialized Cleaning Services: Additional specialized cleaning requirements for specific areas or equipment
6. Client Assets and Facilities: Rules regarding use and access to client facilities and equipment, relevant when client provides facilities or equipment
1. Schedule A - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and methods for each area
2. Schedule B - Price Schedule: Detailed pricing structure, including base services and additional services
3. Schedule C - Performance Metrics: Key Performance Indicators (KPIs) and measurement methods
4. Schedule D - Staff Requirements: Staffing levels, qualifications, and training requirements
5. Schedule E - Equipment and Materials: List of approved cleaning equipment and materials to be used
6. Schedule F - Site Plans: Floor plans and site layouts showing areas to be cleaned
7. Appendix 1 - Reporting Templates: Standard forms for service reports, incident reports, and performance reviews
8. Appendix 2 - Emergency Procedures: Procedures for handling emergencies and incidents during cleaning operations
Authors
Real Estate
Hospitality
Healthcare
Education
Retail
Commercial Property
Industrial
Aviation
Banking and Finance
Government and Public Sector
Facilities Management
Operations
Procurement
Legal
Compliance
Property Management
Contract Administration
Health and Safety
Quality Assurance
Commercial
Facility Manager
Operations Director
Property Manager
Procurement Manager
Contract Administrator
Health and Safety Officer
Quality Assurance Manager
Site Supervisor
Building Services Manager
Commercial Director
Legal Counsel
Compliance Officer
Operations Manager
General Manager
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