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1. Parties: Identification of host provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement including technical terminology
4. Services: Detailed description of hosting services, including technical specifications
5. Service Levels: Performance metrics, uptime guarantees, and response times
6. Data Protection: PDPA compliance measures and data handling procedures
7. Security Obligations: Security measures, protocols, and breach notification procedures
8. Payment Terms: Pricing, payment schedule, and billing procedures
9. Term and Termination: Duration of agreement and termination provisions
1. Migration Services: Terms for data migration services when client requires assistance moving from previous provider
2. Professional Services: Additional technical support or consulting services beyond basic hosting
3. Disaster Recovery: Detailed recovery procedures and contingency plans for enterprise clients or critical systems
4. White Label Services: Terms for reselling or rebranding services when client intends to resell hosting services
1. Service Level Agreement: Detailed metrics and performance standards
2. Technical Specifications: Detailed hardware, software, and network specifications
3. Pricing Schedule: Detailed breakdown of costs and payment terms
4. Data Processing Agreement: Detailed terms for handling personal data under PDPA
5. Security Protocols: Detailed security measures and compliance requirements
6. Support Services Schedule: Details of support levels, response times, and escalation procedures
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