Personal Data Protection Act (PDPA) 2012: Key legislation governing the collection, use, disclosure and care of personal data in Singapore, which must be considered when handling complaints containing personal information
Consumer Protection (Fair Trading) Act: Primary legislation protecting consumers against unfair practices and providing framework for consumer complaints handling
CASE Guidelines: Guidelines from the Consumers Association of Singapore providing standards for consumer protection and complaint resolution
Mediation Act 2017: Framework for conducting mediations in Singapore, relevant for alternative dispute resolution in complaints handling
Small Claims Tribunals Act: Legislation governing small claims resolution, important for understanding escalation paths in complaint handling
MAS Guidelines: Monetary Authority of Singapore guidelines specific to financial services complaint handling and consumer protection
Healthcare Services Act: Regulatory framework for healthcare services including complaint handling in healthcare settings
Employment Act: Primary legislation governing employment relationships, relevant for internal complaint handling procedures
Workplace Safety and Health Act: Framework for workplace safety complaints and incident reporting
ISO 10002:2018: International standard providing guidelines for complaints handling in organizations
ISO 9001:2015: Quality Management Systems standard including requirements for complaint handling processes
Singapore Code of Corporate Governance: Guidelines for corporate governance including stakeholder communication and complaint management
ASEAN Consumer Protection Framework: Regional framework for consumer protection and complaint handling across ASEAN member states
Tripartite Guidelines on Fair Employment Practices: Guidelines for fair employment practices including handling of workplace grievances and complaints
