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Delivery Partner Agreement
"I need a Delivery Partner Agreement for our Saudi-based food delivery app launching in March 2025, with emphasis on platform usage requirements, strict delivery time KPIs, and data protection compliance for our mobile application."
1. Parties: Identification of the contracting parties - the company and the delivery partner
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of delivery services to be provided
5. Term and Termination: Duration of the agreement and termination provisions
6. Delivery Partner Obligations: Key responsibilities and service standards expected from the delivery partner
7. Company Obligations: Company's responsibilities including payment terms and support services
8. Payment Terms: Compensation structure, payment frequency, and calculation methods
9. Performance Standards: Required service levels and performance metrics
10. Health and Safety: Safety requirements and compliance with local regulations
11. Insurance and Liability: Required insurance coverage and liability provisions
12. Confidentiality: Protection of confidential information and trade secrets
13. Data Protection: Compliance with PDPL and data handling requirements
14. Dispute Resolution: Process for resolving disputes under Saudi law
15. Governing Law: Specification of Saudi law as governing law
1. Vehicle Requirements: Used when delivery partners must provide their own vehicles, specifying vehicle standards and maintenance requirements
2. Technology Platform: Include when the service involves use of a proprietary app or technology platform
3. Training Requirements: Relevant when specific training programs are mandatory
4. Exclusivity Provisions: Used when requiring exclusive service commitment from delivery partners
5. Uniform and Equipment: Include when company provides or requires specific uniforms or equipment
6. Geographic Coverage: Used when defining specific service areas or territories
7. Customer Interaction Guidelines: Include when delivery partners have direct customer contact
8. Subcontracting: Include when allowing or prohibiting subcontracting of delivery services
1. Schedule 1 - Fee Structure: Detailed breakdown of payment calculations, bonuses, and incentives
2. Schedule 2 - Service Level Requirements: Specific performance metrics and service standard requirements
3. Schedule 3 - Operating Procedures: Detailed operational processes and procedures
4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels required
5. Schedule 5 - Technology Platform Guidelines: Instructions for using company's technology platform or app
6. Appendix A - Code of Conduct: Behavioral and professional standards expected from delivery partners
7. Appendix B - Health and Safety Guidelines: Detailed safety procedures and requirements
8. Appendix C - Delivery Area Maps: Maps and descriptions of service coverage areas
Authors
E-commerce
Food & Beverage
Retail
Logistics & Transportation
Healthcare & Pharmaceuticals
Technology
Quick Commerce
Grocery Delivery
Restaurant Delivery
Last-Mile Delivery
Legal
Operations
Compliance
Commercial
Risk Management
Supply Chain
Business Development
Partner Relations
Fleet Management
Logistics
Head of Operations
Legal Counsel
Compliance Officer
Operations Manager
Fleet Manager
Partnership Manager
Logistics Coordinator
Risk Manager
Commercial Director
Business Development Manager
Supply Chain Manager
Delivery Operations Supervisor
Contract Administrator
Regional Operations Director
Chief Operating Officer
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