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Cloud Service Agreement

Cloud Service Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Cloud Service Agreement

"I need a Cloud Service Agreement for a healthcare technology provider in Saudi Arabia, planned to launch in March 2025, that includes strict data localization requirements and compliance with healthcare regulations, particularly regarding patient data protection and emergency access protocols."

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Document background
This Cloud Service Agreement template is designed for use in Saudi Arabia when establishing a formal relationship between cloud service providers and their customers. It is particularly relevant in the context of Saudi Arabia's digital transformation initiatives and must comply with the Kingdom's comprehensive regulatory framework, including the Cloud Computing Regulatory Framework (CCRF), Personal Data Protection Law (PDPL), and Essential Cybersecurity Controls (ECC). The document covers essential aspects such as service specifications, data protection, security measures, service levels, and compliance requirements, while incorporating necessary provisions for Shariah compliance. It's structured to accommodate both local and international cloud service providers operating in Saudi Arabia, with specific attention to data localization requirements and cross-border data transfer restrictions.
Suggested Sections

1. Parties: Identification of the cloud service provider and customer, including registration details and authorized representatives

2. Background: Context of the agreement and brief description of the cloud services being provided

3. Definitions: Detailed definitions of technical terms, service components, and key concepts used throughout the agreement

4. Services: Description of cloud services, service components, and delivery methods

5. Service Provider Obligations: Core obligations including service provision, maintenance, support, and compliance with Saudi regulations

6. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements

7. Data Protection and Security: Compliance with PDPL and cybersecurity requirements, data handling procedures, and security measures

8. Service Levels: Overview of service level commitments and reference to detailed SLA in schedule

9. Charges and Payment: Pricing, payment terms, and billing procedures

10. Intellectual Property: IP rights allocation and protection

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration, renewal, termination rights and procedures

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Dispute Resolution: Saudi law governance and dispute resolution procedures

Optional Sections

1. Change Management: Include when services may require significant modifications during the term

2. Disaster Recovery: Include for critical services requiring specific recovery commitments

3. Migration Services: Include when initial migration services are part of the scope

4. Professional Services: Include when additional implementation or consulting services are provided

5. Third-Party Services: Include when third-party services or applications are integrated

6. Insurance: Include for high-value or high-risk services

7. Customer Data Export: Include detailed provisions when significant customer data will be processed

8. Compliance with Industry Standards: Include when specific industry compliance (e.g., financial services) is required

Suggested Schedules

1. Service Description: Detailed technical specifications of cloud services and components

2. Service Level Agreement: Detailed service levels, measurement methods, and remedies

3. Pricing and Payment Schedule: Detailed pricing, payment terms, and calculation methods

4. Data Processing Agreement: Detailed data protection terms compliant with PDPL

5. Security Requirements: Detailed security measures and compliance with ECC requirements

6. Support Services: Support level descriptions, procedures, and contact details

7. Acceptable Use Policy: Detailed rules for service usage and prohibited activities

8. Business Continuity Plan: Disaster recovery and business continuity procedures

9. Exit Plan: Procedures for service termination and transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions














































Clauses







































Relevant Industries

Information Technology

Financial Services

Healthcare

Government Services

Education

Retail

Manufacturing

Telecommunications

Professional Services

Energy

Construction

E-commerce

Media and Entertainment

Transportation and Logistics

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Compliance

Risk Management

Operations

Technical Services

Service Delivery

Enterprise Architecture

Project Management

Vendor Management

Data Protection

Infrastructure

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Cloud Services Manager

Information Security Manager

Data Protection Officer

Legal Counsel

Procurement Manager

Contract Manager

Compliance Officer

Risk Manager

Technical Operations Manager

Service Delivery Manager

Enterprise Architect

Solutions Architect

Chief Information Security Officer

Project Manager

Vendor Management Lead

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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