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1. Service Levels: Detailed performance metrics and standards, used when specific service levels need to be maintained

2. Data Protection: Provisions for handling personal data, required when personal data processing is involved

3. Force Majeure: Provisions for unforeseen circumstances, particularly important in long-term or high-risk services

4. Insurance: Insurance requirements, important for high-risk services or when required by industry standards

5. Non-Competition: Restrictions on competitive activities, useful when sharing sensitive business information

6. Change Control: Procedures for making changes to services or terms, important for complex or long-term agreements

7. Compliance with Laws: Specific regulatory compliance requirements, needed for regulated industries

8. Staff and Subcontractors: Rules regarding personnel and subcontracting, important when service delivery involves multiple parties

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods

4. Schedule 4 - Contact Details: Key contacts and escalation matrix for both parties

5. Schedule 5 - Required Documentation: List of documents required for service delivery and compliance

6. Appendix A - Form of Reports: Templates for required reports and documentation

7. Appendix B - Change Request Form: Standard form for requesting and documenting changes to services