1. Parties: Identification of the service provider and the client, including their complete legal names, addresses, and registration details
2. Background: Context of the agreement, including brief description of the client's needs and service provider's expertise
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including regular maintenance schedule and types of services covered
5. Service Provider's Obligations: Comprehensive list of service provider's responsibilities, including quality standards, response times, and reporting requirements
6. Client's Obligations: Client's responsibilities including access provision, cooperation requirements, and maintaining necessary conditions for service delivery
7. Term and Renewal: Duration of the agreement and conditions for renewal or extension
8. Fees and Payment Terms: Detailed breakdown of maintenance fees, payment schedule, and payment methods
9. Service Levels: Specific performance metrics, response times, and quality standards that the service provider must meet
10. Warranties: Warranties provided by the service provider regarding service quality and compliance with Philippine laws
11. Liability and Indemnification: Limitations of liability and indemnification obligations of both parties
12. Termination: Conditions and procedures for agreement termination, including notice periods and consequences
13. Confidentiality: Obligations regarding confidential information protection
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Dispute Resolution: Specification of Philippine law as governing law and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement provisions
