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IT Managed Services Agreement

IT Managed Services Agreement Template for Philippines

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Key Requirements PROMPT example:

IT Managed Services Agreement

"I need an IT Managed Services Agreement for a mid-sized healthcare company in Manila, requiring comprehensive cybersecurity services and data protection compliance with Philippine healthcare regulations, to commence from March 1, 2025."

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Document background
The IT Managed Services Agreement is essential for organizations in the Philippines seeking to outsource their IT operations to specialized service providers. This contract type is particularly relevant in the context of the Philippines' growing technology sector and its position as a major IT services hub. The agreement covers comprehensive IT service delivery, including system maintenance, network management, security services, and technical support, while ensuring compliance with Philippine regulations such as the Data Privacy Act of 2012 and the E-Commerce Act. It is designed to protect both service providers and customers by clearly defining service scope, performance metrics, data protection requirements, and liability limitations. The document is structured to accommodate various service models while maintaining alignment with Philippine legal requirements and business practices.
Suggested Sections

1. Parties: Identification of the service provider and customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Services Scope and Delivery: Overview of managed services to be provided and delivery methodology

5. Service Provider Obligations: Key responsibilities and commitments of the service provider

6. Customer Obligations: Key responsibilities and commitments of the customer

7. Service Levels: Performance standards, measurement metrics, and remedies for non-performance

8. Personnel and Resources: Requirements for service provider staff, qualifications, and resource management

9. Data Protection and Security: Obligations regarding data handling, privacy, and security measures as per Philippine law

10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created materials

11. Charges and Payment: Fee structure, payment terms, and invoicing procedures

12. Term and Termination: Duration of agreement, renewal provisions, and termination rights

13. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for handling events beyond parties' reasonable control

15. Confidentiality: Protection of confidential information and trade secrets

16. Dispute Resolution: Process for resolving disputes, including jurisdiction under Philippine law

17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Transition Services: Details of transition from existing service providers or systems - include if there is an incumbent provider

2. Disaster Recovery: Specific disaster recovery and business continuity obligations - include for critical services

3. Change Control: Procedures for managing changes to services or specifications - include for complex service arrangements

4. Audit Rights: Customer's rights to audit service provider's operations - include for regulated industries or critical services

5. Third Party Contracts: Management of third-party contracts and licenses - include if third-party services are part of solution

6. Hardware and Equipment: Provisions regarding supply and maintenance of hardware - include if physical equipment is part of services

7. Staff Transfer: Provisions for transfer of personnel - include if employee transfers are contemplated

8. Anti-Corruption: Specific anti-corruption and compliance obligations - include for multinational companies or public sector

9. Export Control: Export control compliance - include if services involve cross-border data or technology transfer

Suggested Schedules

1. Service Description: Detailed description of each service component and technical requirements

2. Service Levels and KPIs: Detailed service level agreements, measurement methods, and reporting requirements

3. Charges: Detailed pricing, payment structure, and any variable charging mechanisms

4. Customer Dependencies: Detailed list of customer-provided items, access, and assistance required

5. Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Business Continuity Plan: Detailed procedures for maintaining service continuity

7. Transition Plan: Detailed timeline and responsibilities for service transition

8. Approved Subcontractors: List of approved subcontractors and their roles

9. Data Processing Agreement: Detailed data processing terms compliant with Philippine Data Privacy Act

10. Exit Plan: Detailed procedures and responsibilities for service termination and transition out

Authors

Alex Denne

Head of Growth (Open Source Law) @ 抖阴短视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






























































Clauses






































Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Retail

Manufacturing

Education

Government and Public Sector

Telecommunications

Business Process Outsourcing

E-commerce

Professional Services

Relevant Teams

Information Technology

Legal

Procurement

Finance

Information Security

Risk and Compliance

Operations

Vendor Management

Data Protection

Infrastructure and Operations

Service Management

Business Operations

Relevant Roles

Chief Information Officer

IT Director

Chief Technology Officer

Procurement Manager

Legal Counsel

Information Security Officer

IT Operations Manager

Service Delivery Manager

Contracts Manager

Risk and Compliance Manager

Chief Financial Officer

IT Infrastructure Manager

Data Protection Officer

Vendor Management Officer

Business Unit Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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