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1. Business Continuity and Disaster Recovery: Detailed procedures for ensuring service continuity and recovery from disasters. Include when the services are mission-critical or when required by customer's regulatory obligations

2. Audit Rights: Customer's rights to audit service provider's operations and compliance. Include when dealing with regulated industries or handling sensitive data

3. Insurance: Insurance requirements and coverage details. Include when services involve significant risk or high-value transactions

4. Change Control: Procedures for implementing changes to services or agreement terms. Include for complex or long-term service arrangements

5. Personnel and Subcontractors: Requirements and restrictions regarding service provider's personnel and use of subcontractors. Include when specific expertise or security clearances are required

6. Exit Management: Detailed procedures for service transition upon termination. Include for complex services or when data migration is critical

7. Service Credits: Financial compensation mechanism for service level failures. Include when specific performance levels are crucial to customer operations

1. Schedule 1 - Service Description: Detailed technical specifications of the cloud services, including features, functionalities, and technical requirements

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, rates, payment milestones, and any variable pricing elements

4. Schedule 4 - Support Services: Description of support levels, response times, escalation procedures, and maintenance windows

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: Specific terms for personal data processing in compliance with the Data Privacy Act

7. Schedule 7 - Business Continuity Plan: Detailed procedures for service continuity and disaster recovery

8. Schedule 8 - Transition Plan: Procedures for service implementation and knowledge transfer

9. Appendix A - Contact Details: Key contacts for both parties for various purposes (technical, commercial, legal)

10. Appendix B - Required Reports: Templates and specifications for required service reports and performance metrics