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1. Governance and Reporting: Management structure and reporting requirements - include when the relationship requires ongoing oversight

2. Service Levels: General principles for service levels - include when service performance metrics will be consistent across all services

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical business relationships

4. Security Requirements: Information and physical security requirements - include when handling sensitive data or accessing secure facilities

5. Personnel: Requirements for staff and contractors - include when personnel qualifications or screening are important

6. Anti-bribery and Corruption: Compliance with anti-corruption laws - include for international relationships or high-risk sectors

7. Change Control: Process for managing changes to the agreement - include for complex or long-term relationships

8. Audit Rights: Rights to audit compliance and performance - include when regulatory compliance or performance verification is crucial

1. Schedule 1 - General Terms and Conditions: Detailed standard terms that apply to all services and transactions

2. Schedule 2 - Pricing Framework: Detailed pricing principles, rates, and commercial models

3. Schedule 3 - Governance Framework: Detailed governance structure, roles, and responsibilities

4. Schedule 4 - Service Agreement Template: Template for individual service agreements or statements of work

5. Schedule 5 - Security and Privacy Requirements: Detailed security and privacy obligations and standards

6. Schedule 6 - Insurance Requirements: Detailed insurance types and coverage levels required

7. Appendix A - Key Contacts: List of key personnel and contact details for both parties

8. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable