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Master Framework Agreement
"I need a Master Framework Agreement for an IT services provider relationship starting March 2025, with a focus on cloud services and data protection requirements under New Zealand law, including provisions for multiple group companies to place orders under the framework."
1. Parties: Identifies and provides details of the contracting parties
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation principles
4. Structure and Scope: Explains the framework nature and how specific agreements will operate under it
5. Term and Termination: Duration of the agreement and termination rights
6. Ordering Process: Process for entering into specific agreements under the framework
7. Prices and Payment: General pricing principles and payment terms
8. Performance Standards: Overall quality and service level requirements
9. Intellectual Property Rights: General IP ownership and licensing provisions
10. Confidentiality: Protection of confidential information
11. Liability and Indemnities: Risk allocation between parties
12. Insurance: Required insurance coverage
13. Force Majeure: Provisions for unforeseen circumstances
14. Dispute Resolution: Process for resolving disputes
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Data Protection: Required if personal data processing is involved in the services
2. Compliance with Laws: Detailed compliance obligations for regulated industries
3. Anti-Bribery and Corruption: Required for international dealings or high-risk sectors
4. Environmental Requirements: For agreements involving environmental impacts or sustainability commitments
5. Security Requirements: For agreements involving IT systems or sensitive information
6. Business Continuity: For critical services or long-term strategic relationships
7. Parent Company Guarantee: When financial security is required from a parent company
8. Change Control: For complex agreements requiring formal change management processes
9. Key Personnel: When specific individuals are critical to service delivery
10. Transition and Exit: For complex services requiring detailed transition arrangements
1. Schedule 1 - Services Description: Template for describing services under specific agreements
2. Schedule 2 - Pricing Framework: Detailed pricing mechanisms and rate cards
3. Schedule 3 - Service Levels: Detailed performance metrics and measurement
4. Schedule 4 - Governance: Management structure and meeting requirements
5. Schedule 5 - Form of Statement of Work: Template for specific agreements under the framework
6. Schedule 6 - Technical Requirements: Standard technical specifications and requirements
7. Schedule 7 - Security Requirements: Detailed security standards and procedures
8. Schedule 8 - Change Control Procedure: Detailed process for managing changes
9. Appendix A - Key Contacts: List of key personnel and contact details
10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable
Authors
Information Technology
Professional Services
Manufacturing
Construction
Telecommunications
Financial Services
Healthcare
Energy and Utilities
Logistics and Supply Chain
Consulting Services
Facilities Management
Business Process Outsourcing
Legal
Procurement
Commercial
Finance
Operations
Risk and Compliance
Business Development
Project Management
Account Management
Vendor Management
Chief Executive Officer
Commercial Director
Head of Legal
Procurement Manager
Contract Manager
Business Development Manager
Operations Director
Chief Financial Officer
Risk Manager
Compliance Officer
General Counsel
Commercial Lawyer
Project Manager
Account Manager
Vendor Manager
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