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1. Parties: Identification of the business providing the goods/services and definition of customer/client categories
2. Background: Brief context of the business relationship and purpose of the standard terms
3. Definitions: Detailed definitions of terms used throughout the contract, including specific Malaysian legal terminology where relevant
4. Scope of Services/Goods: Clear description of products or services covered by these terms
5. Price and Payment: Pricing structure, payment terms, late payment consequences, and applicable taxes
6. Duration and Termination: Contract duration, renewal terms, and circumstances for termination
7. Obligations of the Provider: Provider's responsibilities, service standards, and delivery commitments
8. Customer Obligations: Customer's responsibilities and requirements for cooperation
9. Warranties and Representations: Standard warranties and quality guarantees, compliant with Malaysian consumer protection laws
10. Limitation of Liability: Limitations on liability and exclusions permitted under Malaysian law
11. Confidentiality: Protection of confidential information and trade secrets
12. Force Majeure: Events beyond reasonable control and their impact on obligations
13. Governing Law: Explicit statement of Malaysian law as governing law and jurisdiction
14. General Provisions: Standard boilerplate clauses including severability, entire agreement, and amendments
1. Intellectual Property Rights: Required when the services or products involve IP rights, specifying ownership and usage rights
2. Data Protection: Required when personal data is collected or processed, ensuring PDPA 2010 compliance
3. Insurance: Required for high-risk services or products, specifying required insurance coverage
4. Compliance with Laws: Required for regulated industries or specific compliance requirements
5. Change Management: Required when services or products may need modification during the contract term
6. Service Levels: Required for service-based contracts with specific performance metrics
7. Dispute Resolution: Optional alternative dispute resolution procedures before court litigation
8. Assignment and Subcontracting: Required when there's a possibility of contract transfer or use of subcontractors
1. Schedule 1 - Pricing Schedule: Detailed pricing structure, rates, and payment terms
2. Schedule 2 - Service Specifications: Detailed description of services or products, including technical specifications
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Data Processing Terms: Detailed data protection and privacy requirements if applicable
5. Appendix A - Contact Information: Key contact details for both parties
6. Appendix B - Required Forms: Standard forms used in the course of business relationship
Retail
E-commerce
Technology Services
Professional Services
Manufacturing
Distribution
Financial Services
Healthcare
Education
Telecommunications
Construction
Hospitality
Logistics
Software Development
Consulting
Legal
Commercial
Sales
Operations
Compliance
Risk Management
Business Development
Customer Service
Procurement
Contract Administration
Corporate Affairs
Account Management
Legal Counsel
Contract Manager
Commercial Director
Business Development Manager
Sales Manager
Operations Manager
Compliance Officer
Risk Manager
General Manager
CEO
Managing Director
Customer Service Manager
Procurement Manager
Project Manager
Account Manager
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