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1. Service Levels: Detailed service level agreements (SLAs) - include when specific performance metrics are required

2. Change Control: Process for managing changes to services - include for complex or long-term service arrangements

3. Data Protection: Specific data handling obligations - include when personal data processing is involved

4. Insurance: Insurance requirements - include for high-risk services or when required by industry standards

5. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

6. Anti-Corruption: Anti-bribery and corruption provisions - include when dealing with government entities or high-risk jurisdictions

7. Subcontracting: Rules about subcontracting services - include when subcontracting is likely

8. Training and Support: Requirements for training and ongoing support - include for technical or complex services

9. Environmental Compliance: Environmental standards and compliance - include for services with environmental impact

1. Schedule 1 - Service Description: Detailed specifications of services, methodologies, and deliverables

2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment milestones

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery

5. Schedule 5 - Required Equipment: List of equipment or resources required for service delivery

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Appendix A - Form of Change Order: Template for documenting and approving changes to services

8. Appendix B - Security Requirements: Detailed security protocols and requirements

9. Appendix C - Acceptance Testing: Procedures and criteria for accepting deliverables