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Online Business Agreement
"I need an Online Business Agreement for my e-commerce marketplace platform that will launch in Malaysia in March 2025, focusing on connecting local artisans with retail buyers and including commission structures and seller verification requirements."
1. Parties: Identification of the contracting parties with full legal names and registration details
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the online business services or products covered
5. Platform Terms: Terms governing the use of the online platform or website
6. User Accounts and Security: Requirements for user authentication and account security
7. Data Protection and Privacy: Compliance with PDPA 2010 and data handling procedures
8. Payment Terms: Pricing, payment methods, and payment processing terms
9. Intellectual Property Rights: Ownership and usage rights of content and technology
10. Service Level Commitments: Performance standards and availability commitments
11. Term and Termination: Duration of agreement and termination conditions
12. Liability and Indemnification: Limitation of liability and indemnification provisions
13. Confidentiality: Protection of confidential information
14. Dispute Resolution: Process for resolving disputes under Malaysian law
15. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Physical Goods Delivery: Terms for shipping and delivery when physical products are involved
2. Digital Content License: Specific terms for digital product licensing and usage
3. API Integration: Terms for technical integration and API usage
4. Marketplace Provisions: Additional terms for marketplace-style platforms with multiple sellers
5. International Operations: Specific provisions for cross-border operations
6. Commission Structure: Details of commission arrangements for marketplace or agency models
7. Customer Support: Terms regarding customer service and support obligations
8. Content Moderation: Rules and procedures for content moderation on the platform
1. Schedule 1 - Service Specifications: Detailed technical specifications of the online services
2. Schedule 2 - Pricing Schedule: Detailed pricing structure and payment terms
3. Schedule 3 - Service Level Agreement: Detailed performance metrics and service levels
4. Schedule 4 - Data Processing Agreement: Detailed procedures for handling personal data
5. Schedule 5 - Security Requirements: Technical and organizational security measures
6. Appendix A - Acceptable Use Policy: Rules and restrictions for platform usage
7. Appendix B - Privacy Policy: Detailed privacy practices and data protection measures
8. Appendix C - API Documentation: Technical documentation for API integration if applicable
Authors
E-commerce
Retail
Technology
Digital Services
Financial Services
Healthcare
Education
Professional Services
Media and Entertainment
Telecommunications
Logistics
Tourism
Food and Beverage
Fashion and Apparel
Legal
Information Technology
Digital Operations
Compliance
Risk Management
Commercial Operations
Business Development
Product Development
Customer Experience
Marketing
Finance
Operations
Chief Executive Officer
Chief Technology Officer
Chief Digital Officer
E-commerce Manager
Digital Operations Manager
Legal Counsel
Compliance Officer
IT Director
Platform Manager
Business Development Manager
Operations Director
Risk Manager
Commercial Manager
Digital Marketing Manager
Product Manager
Contract Administrator
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