Ƶ

Service Level Agreement Web Development for India

Service Level Agreement Web Development Template for India

A comprehensive legal agreement governed by Indian law that establishes the terms, conditions, and performance metrics for web development services. The document defines specific service levels, deliverables, and technical requirements while ensuring compliance with Indian IT laws, including the Information Technology Act, 2000 and related regulations. It covers crucial aspects such as project scope, timeline, performance metrics, security requirements, data protection measures, and intellectual property rights, providing a legally binding framework for both service providers and clients in the Indian jurisdiction.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Service Level Agreement Web Development

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Service Level Agreement Web Development?

The Service Level Agreement Web Development document is essential for establishing clear expectations and measurable performance standards in web development projects within the Indian jurisdiction. It becomes necessary when organizations engage external or internal web development service providers and need to formalize the delivery parameters, quality standards, and technical specifications. The agreement ensures compliance with Indian IT laws, including the Information Technology Act, 2000, and addresses critical aspects such as data protection, intellectual property rights, and security requirements. This document is particularly important in the current digital transformation landscape where businesses increasingly rely on web presence and need legally sound agreements to govern their web development projects.

What sections should be included in a Service Level Agreement Web Development?

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the project

3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used in the agreement

4. Scope of Services: Detailed description of web development services to be provided

5. Service Levels and Performance Metrics: Specific measurable targets for website performance, availability, and response times

6. Project Timeline and Deliverables: Detailed breakdown of project phases, milestones, and deliverables

7. Payment Terms: Fee structure, payment schedule, and related terms

8. Client Responsibilities: Obligations of the client including providing content, approvals, and access

9. Intellectual Property Rights: Ownership and licensing of code, content, and design elements

10. Data Protection and Security: Measures for protecting sensitive data and ensuring security compliance

11. Change Management: Process for requesting and implementing changes to the scope or specifications

12. Term and Termination: Duration of agreement and conditions for termination

13. Dispute Resolution: Procedures for handling disputes and jurisdiction details

14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

15. General Provisions: Standard legal clauses including notices, amendments, and governing law

What sections are optional to include in a Service Level Agreement Web Development?

1. Third-Party Integrations: Terms regarding integration with third-party services or APIs, used when the project requires external service integration

2. Content Management: Specific terms for content creation and management, included when content creation is part of the scope

3. Training and Knowledge Transfer: Terms for training client staff on website management, included when training is part of the deliverables

4. Maintenance and Support: Post-development maintenance terms, included when ongoing support is part of the agreement

5. Service Credits: Compensation mechanism for service level failures, included in high-value or mission-critical projects

6. Disaster Recovery: Procedures for system recovery in case of major failures, included for business-critical websites

7. Multi-language Support: Terms for multiple language versions of the website, included for multilingual websites

What schedules should be included in a Service Level Agreement Web Development?

1. Schedule A - Technical Specifications: Detailed technical requirements, platform specifications, and feature list

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting formats

3. Schedule C - Fee Schedule: Detailed breakdown of costs, payment milestones, and rate cards

4. Schedule D - Project Timeline: Detailed project schedule with milestones and dependencies

5. Schedule E - Testing and Acceptance Criteria: Specific criteria for testing and accepting deliverables

6. Appendix 1 - Design Requirements: Visual design specifications, brand guidelines, and UI/UX requirements

7. Appendix 2 - Security Requirements: Detailed security protocols and compliance requirements

8. Appendix 3 - Support and Maintenance Procedures: Detailed procedures for ongoing support and maintenance

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions


















































Clauses




































Relevant Industries

Information Technology

E-commerce

Retail

Banking and Financial Services

Healthcare

Education

Government

Manufacturing

Media and Entertainment

Professional Services

Non-Profit

Telecommunications

Real Estate

Tourism and Hospitality

Relevant Teams

Legal

Information Technology

Procurement

Operations

Digital

Compliance

Risk Management

Project Management

Quality Assurance

Business Analysis

Solutions Architecture

Product Management

Technical Architecture

Development

Contract Management

Relevant Roles

Chief Technology Officer

IT Director

Project Manager

Web Development Manager

Legal Counsel

Procurement Manager

Contract Manager

Technical Architect

Solutions Architect

Business Analyst

Operations Manager

Digital Marketing Manager

Compliance Officer

Risk Manager

Product Owner

Development Team Lead

Quality Assurance Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Maintaining SLA

An Indian-law governed Service Level Agreement (SLA) Maintenance Contract defining service standards, maintenance obligations, and performance metrics between service provider and customer.

find out more

Network SLA Monitoring

An Indian law-governed agreement establishing network service level monitoring requirements and performance standards between service providers and clients.

find out more

Meeting SLA

An Indian law-governed Service Level Agreement defining performance standards and quality metrics for meeting and conferencing services.

find out more

Document SLA

An Indian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.

find out more

SLA Production

An Indian law-governed Service Level Agreement defining performance metrics and quality standards for production services.

find out more

Sla In (Insurance)

An India-compliant Service Level Agreement template for insurance services, aligned with IRDAI regulations and Indian contract law.

find out more

SLA In HR

An HR Service Level Agreement governed by Indian law that defines performance metrics and standards for outsourced HR services.

find out more

SLA For IT Support Services

An Indian law-governed SLA defining terms, conditions, and service levels for IT support services provision, ensuring compliance with local IT regulations.

find out more

SLA Delivery Time

An India-compliant Service Level Agreement template focusing on delivery time commitments and performance standards, aligned with Indian contract law.

find out more

Service Level Agreement For Schools

An India-compliant Service Level Agreement template for schools and their service providers, incorporating educational regulatory requirements and service delivery standards.

find out more

Service Level Agreement For Digital Marketing

An Indian law-governed Service Level Agreement defining terms, metrics, and compliance requirements for digital marketing services.

find out more

P1 Incident SLA

Priority 1 (P1) Incident Service Level Agreement defining critical incident response requirements and commitments under Indian jurisdiction.

find out more

SLA Enterprise

An Enterprise Service Level Agreement under Indian law defining service terms, performance metrics, and compliance requirements for enterprise-level services.

find out more

Sla (Healthcare)

An Indian law-governed Healthcare Service Level Agreement defining performance standards and compliance requirements for healthcare service delivery.

find out more

SLA Uptime

An Indian law-governed Service Level Agreement defining uptime commitments, performance metrics, and remedies for service disruptions.

find out more

Sales SLA

An Indian law-governed Service Level Agreement defining sales service standards, performance metrics, and accountability measures between provider and customer.

find out more

Response SLA

An Indian law-governed Service Level Agreement defining response time commitments, metrics, and remedies for service delivery.

find out more

Cleaning Service Level Agreement

An Indian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.

find out more

Task SLA

An Indian jurisdiction Task SLA defining performance metrics, service standards, and remediation procedures for specific task execution between service provider and recipient.

find out more

SLA Training

An Indian law-governed agreement establishing performance metrics and delivery standards for professional training services.

find out more

SLA Time For Incidents

An Indian law-governed Service Level Agreement defining incident response time commitments and management procedures between service providers and clients.

find out more

SLA Tier 3

A Tier 3 Service Level Agreement under Indian law for high-availability data center services with 99.982% uptime commitment and redundant infrastructure systems.

find out more

SLA Storage

An Indian law-governed agreement defining terms, conditions, and service levels for data storage services, ensuring compliance with local regulations and industry standards.

find out more

SLA Employee

An Indian law-governed Employee SLA defining employment terms and performance metrics while ensuring compliance with Indian labor regulations.

find out more

SLA Database

An Indian law-governed SLA defining performance metrics and obligations for database management services, including uptime, security, and support requirements.

find out more

SLA Audit

An Indian law-governed document for evaluating and documenting Service Level Agreement compliance and performance metrics.

find out more

Shipping SLA

An Indian jurisdiction Service Level Agreement establishing performance standards and obligations for shipping services between provider and customer.

find out more

Latency SLA

An Indian law-governed agreement establishing latency-related service levels, measurement methods, and remedies for performance breaches in IT service delivery.

find out more

Service Level Agreement In Crm

An Indian-law compliant Service Level Agreement for CRM services, defining performance standards and operational requirements under Indian IT and data protection regulations.

find out more

Service Level Agreement Graphic Design

An Indian law-compliant Service Level Agreement for graphic design services, establishing service standards and deliverables.

find out more

Premium SLA

Premium Service Level Agreement template for high-value enterprise services, compliant with Indian law and regulations.

find out more

Performance SLA

Indian-law compliant Performance SLA template defining service standards, metrics, and remedies for service delivery management.

find out more

Outside SLA

An Outside SLA agreement under Indian law for services provided without standard service level guarantees.

find out more

Monthly SLA

A Monthly Service Level Agreement under Indian law defining service commitments, performance metrics, and compliance requirements between service provider and recipient.

find out more

Guaranteed SLA

An Indian law-compliant Guaranteed Service Level Agreement template establishing binding service commitments with specific performance metrics and penalties.

find out more

Finance SLA

An Indian law-governed service level agreement for financial services operations, establishing performance metrics and regulatory compliance requirements.

find out more

Easy SLA

A simplified Service Level Agreement template under Indian law, designed for straightforward service commitments between providers and customers.

find out more

Demo SLA

An Indian law-governed Service Level Agreement establishing service standards, performance metrics, and delivery commitments between service provider and recipient.

find out more

Level 3 SLA

An Indian law-governed Level 3 Service Level Agreement for enterprise-grade IT services with comprehensive performance metrics and compliance requirements.

find out more

Compute SLA

An Indian law-governed agreement defining service levels and obligations for computing services, with specific performance metrics and remedies.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it