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1. Data Protection and Privacy: Required when personal or sensitive data processing is involved in service delivery

2. Disaster Recovery: Include when service continuity is critical and specific recovery procedures are needed

3. Security Requirements: Add when specific security protocols or compliance requirements must be maintained

4. Change Management: Include for services requiring formal processes for implementing changes

5. Transition and Exit Management: Required when complex service transition or exit procedures need to be defined

6. Intellectual Property Rights: Include when services involve creation or use of intellectual property

7. Insurance Requirements: Add when specific insurance coverage needs to be maintained by either party

8. Compliance and Audit Rights: Include when regulatory compliance or audit requirements apply

1. Schedule A - Service Specifications: Detailed technical specifications of services and delivery parameters

2. Schedule B - Service Level Metrics: Comprehensive list of all SLA metrics, measurement methods, and thresholds

3. Schedule C - Rate Card: Detailed pricing structure, rates, and calculation methods

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule E - Report Formats: Templates and formats for various service level reports

6. Schedule F - Service Credit Calculations: Detailed methods for calculating service credits and penalties

7. Appendix 1 - Technical Requirements: Specific technical requirements and configurations

8. Appendix 2 - Operating Procedures: Day-to-day operational procedures and guidelines