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1. Parties: Identification of the service provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the security services required
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of security services to be provided, including locations, hours, and specific duties
5. Service Provider Obligations: Key responsibilities of the security agency, including compliance with laws, training requirements, and service standards
6. Client Obligations: Responsibilities of the client, including access, facilities, and information provision
7. Personnel Requirements: Specifications for security staff, including qualifications, training, and vetting requirements
8. Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements
9. Fees and Payment Terms: Pricing structure, payment schedule, and related commercial terms
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Compliance and Regulations: Commitment to comply with relevant laws and regulations, including PSARA 2005
12. Confidentiality: Protection of confidential information and data security requirements
13. Liability and Indemnification: Allocation of risks, insurance requirements, and indemnification provisions
14. Force Majeure: Provisions for handling events beyond reasonable control
15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Emergency Response Procedures: Specific procedures for handling emergency situations - include when emergency response is a critical component of the service
2. Technology and Equipment: Details of security equipment and technology to be used - include when specific security systems are part of the service
3. Special Event Security: Provisions for handling special events or temporary security needs - include when client requires occasional event security
4. International Operations: Additional provisions for international security operations - include when services extend beyond India
5. Cyber Security: Specific provisions for digital security services - include when electronic surveillance or cyber security is part of scope
6. VIP Protection: Special provisions for executive or VIP security - include when personal protection services are required
7. Transition Services: Procedures for handover from previous security provider - include when replacing existing provider
1. Schedule A - Service Specifications: Detailed breakdown of security services, posts, and duty schedules
2. Schedule B - Rate Card: Detailed pricing for different types of services, including regular and additional services
3. Schedule C - Key Performance Indicators: Detailed metrics and measurement criteria for service evaluation
4. Schedule D - Personnel Requirements: Specific requirements for security staff, including qualifications and experience
5. Schedule E - Operating Procedures: Standard operating procedures for different security scenarios
6. Schedule F - Equipment List: Detailed list of security equipment to be provided and maintained
7. Schedule G - Reporting Templates: Standard formats for daily, weekly, and monthly reporting
8. Appendix 1 - Contact Details: Key contacts for both parties, including emergency contacts
9. Appendix 2 - Site Plans: Layout plans of security locations and patrol routes
10. Appendix 3 - Compliance Certificates: Copies of relevant licenses and certifications
Manufacturing
Information Technology
Banking and Financial Services
Healthcare
Retail
Real Estate
Hospitality
Education
Logistics and Warehousing
Pharmaceuticals
Commercial Properties
Government and Public Sector
Energy and Utilities
Legal
Operations
Procurement
Facilities Management
Risk Management
Security
Compliance
Finance
Administration
Human Resources
Chief Security Officer
Facility Manager
Operations Director
Procurement Manager
Risk Manager
Security Manager
Compliance Officer
Legal Counsel
Operations Manager
Contract Manager
Chief Financial Officer
Head of Administration
Security Supervisor
HR Director
Chief Operating Officer
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