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Recruiting Service Level Agreement for India

Recruiting Service Level Agreement Template for India

A comprehensive service level agreement template designed for the Indian market that governs the relationship between a company and its recruitment service provider. The document establishes clear performance metrics, service standards, and operational procedures for recruitment services while ensuring compliance with Indian labor laws, data protection requirements, and contractual obligations. It includes detailed provisions for recruitment processes, candidate management, reporting requirements, fee structures, and service quality measures, all aligned with Indian legal and business practices.

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What is a Recruiting Service Level Agreement?

The Recruiting Service Level Agreement is essential for organizations in India that engage external recruitment service providers for their hiring needs. This document becomes necessary when companies want to formalize their relationship with recruitment agencies or RPO providers, establishing clear expectations, performance metrics, and service standards. It addresses key aspects such as recruitment process management, candidate sourcing and screening, timeline commitments, quality metrics, and fee structures, while ensuring compliance with Indian labor laws and data protection requirements. The agreement is particularly crucial in the Indian context where recruitment practices must align with various federal and state-level regulations while meeting specific business objectives. This document helps organizations maintain consistency in their recruitment processes while holding service providers accountable for agreed-upon performance standards.

What sections should be included in a Recruiting Service Level Agreement?

1. Parties: Identification and details of the company (client) and the recruitment service provider

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms

5. Service Provider Obligations: Specific responsibilities and commitments of the recruitment agency

6. Client Obligations: Responsibilities and commitments of the client company

7. Service Level Requirements: Specific performance metrics, KPIs, and quality standards

8. Fees and Payment Terms: Detailed fee structure, payment schedule, and related terms

9. Term and Termination: Duration of the agreement and conditions for termination

10. Confidentiality: Protection of confidential information and trade secrets

11. Data Protection and Privacy: Compliance with data protection laws and handling of candidate information

12. Compliance with Laws: Commitment to comply with relevant Indian employment and labor laws

13. Dispute Resolution: Process for resolving disputes between parties

14. General Provisions: Standard legal provisions including notices, amendments, and governing law

What sections are optional to include in a Recruiting Service Level Agreement?

1. Volume Commitments: Specific hiring volume commitments and related incentives or penalties, used when there are guaranteed hiring numbers

2. International Recruitment: Additional terms for cross-border recruitment services, included when international hiring is required

3. Specialized Hiring Services: Terms for executive search or specialized recruitment services, used for senior or technical positions

4. Training and Support: Requirements for training client's internal recruitment team, included when knowledge transfer is required

5. Technology Integration: Terms for integration with client's ATS or HRIS systems, used when technical integration is needed

6. Diversity and Inclusion Requirements: Specific requirements for ensuring diverse candidate pools, included when diversity is a key focus

7. Replacement Guarantees: Terms for replacing candidates who leave within a specified period, used when extended guarantees are required

What schedules should be included in a Recruiting Service Level Agreement?

1. Schedule A - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements

2. Schedule B - Fee Structure: Detailed breakdown of fees, including placement fees, retainers, and volume discounts

3. Schedule C - Required Positions: List of positions to be filled and their specifications

4. Schedule D - Standard Operating Procedures: Detailed recruitment process workflows and timelines

5. Schedule E - Compliance Checklist: List of required compliance documents and verification procedures

6. Appendix 1 - Report Templates: Standard formats for performance and status reporting

7. Appendix 2 - Contact Matrix: Key contacts and escalation matrix for both parties

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions

















































Clauses



































Relevant Industries

Information Technology

Manufacturing

Financial Services

Healthcare

Retail

Telecommunications

Professional Services

Education

E-commerce

Pharmaceutical

Automotive

Construction

Business Process Outsourcing

Relevant Teams

Human Resources

Legal

Procurement

Compliance

Operations

Finance

Vendor Management

Executive Leadership

Relevant Roles

HR Director

Talent Acquisition Manager

Procurement Manager

Legal Counsel

HR Business Partner

Recruitment Manager

Chief Human Resources Officer

Operations Director

Vendor Management Specialist

Compliance Officer

HR Operations Manager

General Counsel

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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