Document background
The Master Services Agreement (MSA) serves as the primary contractual framework for establishing long-term service relationships between parties operating under Indian jurisdiction. This document is essential when organizations require a structured approach to managing multiple service engagements over time without negotiating complete agreements for each specific service. The MSA covers fundamental aspects such as general terms, service delivery principles, payment structures, and risk allocation, while allowing flexibility through accompanying schedules and statements of work. It incorporates requirements from Indian contract law, IT regulations, data protection rules, and other relevant legislation, making it suitable for both domestic and international service arrangements. The agreement is particularly valuable for ongoing service relationships where multiple projects or services may be required over time, providing a consistent legal framework while reducing transaction costs and negotiation time for subsequent service engagements.
