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1. Business Continuity and Disaster Recovery: Details of backup and recovery procedures, to be included for critical services or when handling sensitive data

2. Third-Party Dependencies: Management of third-party services or technologies, included when service delivery relies on external vendors

3. Training and Support: Details of training provisions and support services, included for complex technical services

4. Compliance and Audit Rights: Specific compliance requirements and audit procedures, included for regulated industries or sensitive services

5. Change Management: Procedures for implementing service or technology changes, included for dynamic service environments

6. Knowledge Transfer: Provisions for knowledge sharing and documentation, included when significant technical knowledge transfer is required

1. Schedule 1 - Service Specifications: Detailed technical specifications of services, including functionalities and technical requirements

2. Schedule 2 - Service Level Metrics: Detailed breakdown of performance metrics, measurement methodologies, and reporting formats

3. Schedule 3 - Pricing and Payment Terms: Fee structure, payment schedules, and service credit calculations

4. Schedule 4 - Security Standards and Procedures: Specific security protocols, compliance requirements, and security incident procedures

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various types of issues

6. Appendix A - Technical Infrastructure: Details of technical infrastructure, system requirements, and architecture diagrams

7. Appendix B - Report Templates: Standard formats for various reports and performance measurements