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The Complaint Resolution Letter is a crucial document in the Indian consumer grievance redressal system, designed to formally communicate issues and seek solutions within the framework of Indian consumer protection laws. This document type is particularly important as it serves as the first formal step in the complaint resolution process, often required before escalating matters to consumer forums or legal authorities. The letter should be drafted in accordance with the Consumer Protection Act, 2019, and related regulations, providing clear documentation of the issue, previous attempts at resolution, and desired outcomes. It's commonly used when informal communication channels have not yielded satisfactory results, requiring a more formal approach to resolution. The document's structure and content are influenced by Indian legal requirements and business practices, making it an essential tool for both consumers and businesses in maintaining proper records of grievances and resolution attempts.

1. Sender and Recipient Details: Complete contact information including names, addresses, and reference numbers if applicable

2. Date: Current date of writing the letter

3. Subject Line: Clear, specific subject line referencing the complaint type and any relevant reference numbers

4. Salutation: Formal greeting to the appropriate authority

5. Introduction: Brief statement identifying yourself and the purpose of the letter

6. Complaint Details: Detailed description of the issue including relevant dates, product/service information, and specific incidents

7. Previous Actions Taken: Summary of steps already taken to resolve the issue

8. Expected Resolution: Clear statement of the desired outcome or resolution

9. Timeline Request: Specified timeframe for expected response or resolution

10. Closing: Professional closing statement with your signature and contact information