��������Ƶ

The Complaint Resolution Letter is a crucial business document used in the United Arab Emirates when responding to formal complaints from customers, clients, or business partners. This document type is essential for compliance with UAE Federal Law No. 15 of 2020 on Consumer Protection and related regulations, which require businesses to address consumer complaints within specified timeframes and in a prescribed manner. The letter should be drafted considering UAE's business culture, which emphasizes respect, professional courtesy, and maintaining positive relationships. It typically includes detailed information about the complaint investigation, proposed resolution, and any compensatory measures, while ensuring alignment with local legal requirements and business practices. The document becomes particularly important in cases where there might be potential legal implications or regulatory oversight.

1. Header Information: Company letterhead, date, reference number, and formal addressing of the recipient with proper title

2. Subject Line: Clear identification of the complaint reference and brief topic

3. Acknowledgment: Formal acknowledgment of receiving the complaint and appreciation for bringing the matter to attention

4. Complaint Summary: Brief but accurate restatement of the complaint to demonstrate understanding

5. Investigation Details: Description of the steps taken to investigate the complaint

6. Resolution/Response: Clear explanation of findings and proposed resolution or company's position

7. Action Steps: Specific actions being taken or to be taken to resolve the issue

8. Closing: Professional closing with commitment to customer service and future relationship