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Managed Services Proposal Template for Ireland

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Key Requirements PROMPT example:

Managed Services Proposal

"I need a Managed Services Proposal for providing IT infrastructure and cybersecurity services to a medium-sized financial services company in Dublin, with services commencing March 2025 and including specific provisions for GDPR compliance and financial sector regulations."

Document background
The Managed Services Proposal serves as a foundational document for organizations seeking to establish a formal managed services relationship under Irish law. It is typically used when a service provider offers to take responsibility for specific operational functions, IT services, or business processes on behalf of a client organization. The proposal comprehensively outlines service scope, delivery methods, performance metrics, pricing structures, and compliance requirements, particularly addressing Irish and EU regulatory frameworks including GDPR. This document type is essential for businesses operating in Ireland who require a clear framework for managed service arrangements, whether for IT infrastructure, business process outsourcing, or specialized operational services. The proposal forms the basis for subsequent contract negotiations and service delivery planning.
Suggested Sections

1. Parties: Identification of service provider and client, including registered addresses and company numbers

2. Background: Context of the managed services arrangement and brief description of the parties' intentions

3. Definitions: Detailed definitions of key terms used throughout the proposal

4. Services Overview: High-level description of the managed services to be provided

5. Service Provider Obligations: Detailed responsibilities and commitments of the service provider

6. Client Obligations: Responsibilities and commitments required from the client

7. Service Levels: Specific performance metrics, KPIs, and service level agreements

8. Pricing and Payment Terms: Detailed fee structure, payment schedule, and billing procedures

9. Term and Termination: Duration of the agreement and conditions for termination

10. Data Protection and Security: GDPR compliance measures and data security commitments

11. Confidentiality: Provisions for handling confidential information

12. Intellectual Property Rights: Ownership and usage rights of IP related to the services

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Governing Law and Jurisdiction: Specification of Irish law as governing law and jurisdiction

Optional Sections

1. Change Management: Procedures for handling changes to services or requirements - include when services are likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity procedures - include for critical services

3. Staff and Personnel: Requirements for staff qualifications and vetting - include when staff will be on-site or handling sensitive data

4. Insurance: Specific insurance requirements - include for high-risk or high-value services

5. Exit Management: Procedures for service transition at contract end - include for complex or critical services

6. Compliance and Audit Rights: Specific compliance requirements and audit procedures - include for regulated industries

7. Environmental Commitments: Environmental and sustainability commitments - include when relevant to client requirements

8. Sub-contracting: Rules and permissions for sub-contracting - include when sub-contractors may be needed

Suggested Schedules

1. Schedule 1 - Services Description: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and penalties

3. Schedule 3 - Pricing: Detailed pricing breakdown, including any variable elements

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Key Personnel: Details of key staff and their roles

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms

7. Appendix A - Technical Requirements: Detailed technical specifications and requirements

8. Appendix B - Security Requirements: Specific security protocols and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions










































Clauses

























Relevant Industries

Information Technology

Healthcare

Financial Services

Manufacturing

Retail

Professional Services

Telecommunications

Education

Government and Public Sector

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Operations

Compliance

Finance

Risk Management

Commercial

Business Development

Service Delivery

Solutions Architecture

Relevant Roles

Chief Information Officer

IT Director

Procurement Manager

Operations Director

Legal Counsel

Commercial Director

Service Delivery Manager

Compliance Officer

Chief Technology Officer

Contract Manager

Business Development Manager

Account Executive

Solutions Architect

Chief Financial Officer

Risk Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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