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1. Disaster Recovery: Required for critical services or when handling sensitive data, detailing recovery procedures and timeframes

2. Security Requirements: Detailed security protocols, recommended for services involving sensitive data or critical systems

3. Regulatory Compliance: Specific compliance requirements for regulated industries

4. Change Management: Procedures for managing service changes, recommended for complex or evolving services

5. Subcontractors: Terms governing use of subcontractors, needed when service provider may delegate services

6. Insurance: Specific insurance requirements, recommended for high-risk or high-value services

7. Intellectual Property: IP rights and licenses, needed when service involves software or creative works

8. Exit Management: Detailed exit procedures, recommended for complex or critical services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Report Templates: Templates for performance reports and service level monitoring

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Security Standards: Detailed security requirements and compliance standards

8. Appendix C - Business Continuity Plan: Disaster recovery and business continuity procedures