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1. Parties: Identification of service provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the mobile application service
3. Definitions: Detailed definitions of technical terms, performance metrics, and key concepts used in the agreement
4. Service Description: Detailed description of the mobile application services, features, and functionalities covered
5. Service Level Requirements: Specific performance metrics, availability standards, and response times
6. Performance Monitoring: Methods and tools for measuring and reporting service performance
7. Support Services: Details of technical support, maintenance, and user support services
8. Data Protection and Security: Security measures, data handling procedures, and compliance with Indonesian data protection laws
9. Disaster Recovery and Business Continuity: Procedures for handling system failures and ensuring service continuity
10. Fees and Payment: Payment terms, fee structure, and billing procedures
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Dispute Resolution: Procedures for resolving disputes under Indonesian law
14. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Change Management: Procedures for requesting and implementing changes to the service - include if the service is likely to require frequent modifications
2. Third-Party Integration: Terms governing integration with third-party services - include if the app interfaces with external services
3. User License Terms: End-user license terms - include if the service provider needs direct terms with end-users
4. Compliance with App Store Requirements: Specific obligations related to app store distribution - include if distributed through app stores
5. Marketing and Branding: Terms governing use of brands and marketing - include if either party needs to use the other's branding
6. Training and Documentation: Requirements for providing training and documentation - include for complex applications
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of performance metrics and measurement methods
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, payment milestones, and pricing models
3. Schedule 3 - Support Procedures: Detailed procedures for support requests, escalation paths, and response times
4. Schedule 4 - Security Standards: Specific security requirements and compliance standards
5. Schedule 5 - Technical Requirements: Detailed technical specifications and requirements for the mobile application
6. Appendix A - Contact Details: List of key contacts and escalation points for both parties
7. Appendix B - Service Credits: Calculation and application of service credits for performance failures
8. Appendix C - Incident Response Plan: Detailed procedures for handling various types of service incidents
Technology
E-commerce
Financial Services
Healthcare
Education
Retail
Telecommunications
Media & Entertainment
Transportation
Hospitality
Professional Services
Manufacturing
Legal
Information Technology
Mobile Development
Operations
Service Delivery
Procurement
Information Security
Compliance
Quality Assurance
Project Management
Technical Support
Business Development
Risk Management
Vendor Management
Chief Technology Officer
IT Director
Mobile App Development Manager
Service Delivery Manager
Legal Counsel
Procurement Manager
Operations Director
Digital Solutions Manager
Technical Project Manager
Information Security Officer
Compliance Officer
Contract Manager
Business Development Manager
Enterprise Architecture Manager
Quality Assurance Manager
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